Call Center Representative

Job Details:

Job Title: Process Executive (CSR)

Duration: Long Term Contract

Location: Indianapolis, IN

Working hours- 40 hours a week

Pay Rate - $17.00/Hour on W2

Job Profile Summary

Executes transactions per prescribed timelines and follows all predefined procedures to meet the SLA targets for the specific process within the guidelines, policies, and norms of the Client.

Area of Responsibility

1. SLA Compliance

1. Process Compliance

1. Customer Interaction

1. Customer Service, soft skills

1. Flair to customer support/customer care

1. Knowledge management

1. Basic troubleshooting skills

1. Knowledge on operating systems

1. Basic computer tools/application of knowledge

1. Basic knowledge on printers, PCs, Laptops, etc

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