Location: Honolulu, Oahu, Hawaii
Employment Type: Full-Time, On-Site
Position Summary We are seeking a reliable, detail-oriented, and customer-focused Call Center Representative (CSR) to join our team in Honolulu. The CSR will be the first point of contact for customers, providing friendly and professional service over the phone, scheduling appointments, and handling service inquiries. This position is ideal for someone who excels in communication, thrives in a fast-paced environment, and is committed to delivering exceptional service.
Key Responsibilities - Answer inbound calls and respond to customer inquiries in a professional and courteous manner.
- Schedule appointments, gather job information, and document call details accurately in the CRM system.
- Provide accurate information regarding services and offerings.
- Perform outbound calls for follow-ups, appointment confirmations, and customer satisfaction surveys as needed.
- Maintain a high standard of phone etiquette and professionalism in all communications.
- Collaborate with call center team members and field staff to ensure timely and effective customer service.
- Assist with administrative tasks such as data entry, appointment tracking, and follow-up communications.
- Escalate and report any customer complaints or issues for resolution.
- Maintain organized records and stay up to date with company services and policies.
- Any other duties as assigned.
Qualifications - Must reside on the island of Oahu and be available to work full-time in our Honolulu office.
- 1-2 years of experience in a customer service or call center role preferred.
- Excellent verbal and written communication skills.
- Strong attention to detail and organizational abilities.
- Professional phone etiquette and a friendly demeanor.
- Basic computer skills and ability to learn CRM software (AccuLynx experience is a plus).
- Ability to handle high call volumes and multitask in a fast-paced environment.
- Reliable, punctual, and team-oriented.