Call Center Representative

Call Center Representative

Location: Syracuse, NY

Job ID:

Pay Range: $15-19

Job Summary:

Who we are and what we do: We serve all of North America, including Canada. Our customer base are end users of our equipment. We are considered 'the factory' and are the manufactures of heating a cooling equipment. We then sell the equipment to a distributor who sells to a dealer or contractor. The dealer or contractor installs it in the customer's home. Instead of the homeowner reaching out directly to the dealer they will call us for assistance. We will also get dealers looking for their distributor so they can obtain parts or technical support.

Job Duties:

• Dealer referrals-getting a customer connected with a dealer that can provide sales or service we will warm transfer to a dealer
• Our number one goal is to get the homeowner connected with the dealer
• Provide customers with warranty information
• Product comparison
• Dealer referrals to distributors
• Act as a switchboard for the company- we use a database to help us refer customers to the appropriate department
• Customer complaints are triaged by Tier 1 and transferred to the Tier 2 representatives
• Agents are also responsible for triage of remote access or Wi-Fi capable products such as thermostats.

Requirements:

• Microsoft Office proficient
• Type 35-45 words per minute
• Excellent verbal and written communication skills
• HS Diploma/GED

Benefits provided:401K,medical, dental, and vision, sick time as applicable to state law.Butler America Aerospace, LLC. is proud to provide an equal opportunity workplace and be an affirmative action employer. Consider Butler because we are committed to hiring and retaining a diverse workforce. We recognize that we thrive on diversity and inclusion for the benefit of our employees, our customers, and the communities where we are located. Employment decisions are made without regard to race, color, religion, gender, national origin, ethnicity, veteran status, disability status, age, sexual orientation, gender identity, gender expression, marital status, mental or physical disability or any other legally protected status.