Net2Source is a Global Workforce Solutions Company headquartered in NJ, USA with its branch offices in the Asia Pacific Region. We are one of the fastest-growing IT Consulting companies in the USA and we are hiring a "Call Center Representative" for one of our clients. We offer a wide gamut of consulting solutions customized to our 450+ clients ranging from Fortune 500/1000 to Start-ups across various verticals like Technology, Financial Services, Healthcare, Life Sciences, Oil and gas, Energy, Retail, Telecom, Utilities, Technology, Manufacturing, the Internet, and Engineering discuss.
Job Title: Call Center Representative
Job Location: Draper, UT
Duration: 06 Contract months (Possible of Extension)
Pay Rate: $20 an hour on W2
Responsibilities
- Accessing multiple electronic systems and document steps taken to efficiently service the customer
- Determine action required based on established procedures to protect the Bank's assets; work with supervisor on handling more complex cases
- Place appropriate hold on accounts deemed to have fraudulent activity and take appropriate steps to secure the account
- Track and document action taken in a timely and correct manner to provide a record of activity and meet audit and compliance requirements
- Communicate, in a professional manner, with customers, merchants, financial institutions, and other personnel to resolve system problems or request additional information and / or documentation to support a decision on whether fraudulent activity has occurred
- Speak with victims of identity theft and provide appropriate talking points while ensuring both the victim and the Bank are secured
- Review documentation and be able to assess the validity of those documents
- Place and/or take calls as escalated and requested by Compliance partners or team leaders
- Participate in projects and initiatives such as, but not limited to: driving down fraud-related complaints and making the overall customer/fraud experience seamless
Qualifications
- 2-3 years related customer service experience or fraud experience ; phone chat experience preferred
- Strong understanding of the customer service experience
- Strong written and verbal communication skills
- Positive attitude and enjoys problem solving
- Proficient with Microsoft Suite (including Word, Excel, PowerPoint, and Outlook)
- Skilled in conflict resolution ; effective communicator in challenging situations
Regards,
Md Nawab
Technical Recruiter
Net2Source Inc.
Global HQ Address - 7250 Dallas Pkwy, Suite 825 Plano, Texas 75024
Office: x Ext 322 Cell: Fax:
Email:
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