Call Center Representative

Call Center Representative

Department: Mark Rink

Employment Type: Full Time

Location: Detroit, MI

Compensation: $17.15 - $23.75 / hour

Description

Location: Detroit, MI
Job Type: Full-time

Department: Customer Service

We are seeking a dedicated and enthusiastic Call Center Representative to join our team. In this fast-paced environment, you will play a critical role in ensuring customer satisfaction by handling incoming calls and providing outstanding support. As the first point of contact for our clients, you will be tasked with addressing inquiries, resolving issues, and providing information about our products and services.

Key Responsibilities

• Answer incoming calls promptly and courteously.
• Listen to customer inquiries and provide accurate information and assistance.
• Resolve customer issues by identifying problems, researching solutions, and implementing changes.
• Document customer interactions in our database efficiently and accurately.
• Follow up with customers to ensure their issues are resolved and they remain satisfied with our service.
• Collaborate with team members and other departments to improve service delivery.

Skills, Knowledge and Expertise

• High school diploma or equivalent; a degree is a plus.
• Proven experience in a customer service role or call center environment.
• Strong communication skills, both verbal and written.
• Ability to handle multiple tasks in a fast-paced setting.
• Proficient in using computer systems and common office software.
• Excellent problem-solving skills and attention to detail.

Benefits

• Competitive salary
• Health, dental, and vision insurance
• Paid time off and holidays
• Opportunities for professional development and advancement