Job Title Call Center Representative Location: Dallas, TX
Salary: $55,000 - $58,000 per year
Job Type: Full-time
About Us At Seronda Networks, we offer more than just cutting-edge solutions; we provide a place for professional growth, creativity, and collaboration. Be part of a passionate team where your ideas are valued, and your contributions drive us forward. Join us as we transform ideas into realities and shape an exciting future together.
Job Description We are seeking a motivated and enthusiastic Call Center Representative to join our dynamic team. In this role, you will serve as the first point of contact for our customers, providing exceptional service and support through various communication channels, including phone, email, and chat. As a Call Center Representative, you will handle a diverse range of inquiries, from providing product information to troubleshooting issues and resolving customer complaints.
Responsibilities
- Answer incoming calls and respond to customer inquiries in a timely and professional manner.
- Provide accurate information about products and services to assist customers in making informed decisions.
- Troubleshoot customer issues and determine the best course of action for resolution.
- Document customer interactions and maintain records of conversations in the database accurately.
- Follow-up with customers to ensure issues are resolved and satisfaction is achieved.
- Identify and escalate priority issues to appropriate departments when necessary.
Requirements
- High school diploma or equivalent; a degree in communication or related field is a plus.
- Proven experience in customer service or call center environment preferred.
- Excellent verbal and written communication skills with a strong command of the English language.
- Ability to manage multiple tasks and priorities in a fast-paced environment.
- Strong problem-solving skills and a customer-centric mindset.
- Familiarity with call center software, CRM systems, and Microsoft Office Suite.
Benefits
- Competitive salary range of $55,000 - $58,000 per year
- Comprehensive health, dental, and vision insurance
- Paid time off and holidays
- Professional development opportunities
- Collaborative and creative work environment
- Opportunities for career growth within the company
If you're passionate about creating unforgettable events and want to grow in a supportive and innovative company, we'd love to hear from you. Please submit your resume and cover letter to start your application process.