Company DescriptionAbout Us Every Word Code is a dynamic and innovative business solutions company committed to helping clients achieve long-term success through strategic communication, efficient operations, and client-centered services. We take pride in building strong relationships, delivering consistent value, and offering professional growth within a collaborative environment.
Job Description Job Description
Every Word Code is currently seeking a motivated and detail-oriented Call Center Representative to join our team in Dallas, TX. In this role, you will serve as the first point of contact for customers, providing accurate information, resolving issues efficiently, and ensuring a positive customer experience.
Responsibilities
- Handle inbound and outbound calls in a courteous and professional manner
- Assist customers with inquiries, complaints, and product or service information
- Accurately document customer interactions and update records
- Identify customer needs and provide appropriate solutions
- Follow company scripts and guidelines to maintain service quality
- Collaborate with team members and supervisors to improve overall customer satisfaction
Qualifications Qualifications
- High school diploma or equivalent
- Previous experience in a call center or customer service environment preferred
- Excellent verbal communication and listening skills
- Strong problem-solving abilities and attention to detail
- Ability to work independently and as part of a team
- Basic computer skills and familiarity with call center software
Additional InformationB Benefits
- Competitive salary ranging from $32,000 to $40,000 per year
- Opportunities for growth and advancement within the company
- Skill development through continuous training and support
- Full-time position with a consistent schedule
- Supportive and professional work environment