At Bright Bridge Group, we know that great service starts with great people. We're not just solving problems - we're building real relationships with our customers by making every interaction personal, helpful, and human. If you're the kind of person who enjoys connecting with others, thrives on variety, and brings a positive attitude to every conversation, you might be just who we're looking for.
We're on the lookout for friendly, dependable
Call Center Representatives to join our growing team in Cincinnati. Whether you're looking for a fresh start or a new challenge, this role is your chance to shine.
What You'll Do As a Call Center Representative, you'll be the first point of contact for customers reaching out with questions, issues, or requests. Your goal? Make every call count by offering clear answers, calm solutions, and a great customer experience from start to finish.
Here's what a day might look like:
- Answer incoming calls and help customers with service questions, account updates, or general support
- Provide clear, friendly, and professional assistance, even when things get a little hectic
- Process orders, returns, or adjustments quickly and accurately
- Use our CRM system to log call details and keep everything organized
- Troubleshoot basic problems and offer effective, easy-to-follow solutions
- Coordinate with other departments to ensure fast, smooth issue resolution
- Follow up with customers when needed to make sure everything's been handled properly
- Hit your individual goals while helping the team meet its bigger targets
What We're Looking For You don't need years of experience - just the right mindset. We're looking for:
- A high school diploma or equivalent (college is a bonus)
- Previous call center or customer service experience is great, but not a must
- Strong communication skills and a natural way with people
- The ability to stay calm, focused, and friendly (especially when handling tough calls)
- Good attention to detail and organizational skills
- Comfort with basic computer tools like CRM systems and Microsoft Office
- A team-player attitude and a desire to learn and grow
What You'll Get - Competitive hourly pay and a benefits package for eligible team members
- Flexible scheduling - both full-time and part-time roles available
- Paid training to help you hit the ground running
- A fun, supportive work environment where your contributions are recognized
- Opportunities to advance into leadership or specialized roles as you grow
- Employee perks, discounts, and social events
- A conveniently located Cincinnati office that's accessible by public transport
Sound Like You? Let's Talk. If you're ready to bring your energy, your people skills, and your best phone voice to a team that values great service (and great coworkers), we'd love to hear from you.
Apply today and start your next chapter as a Call Center Representative at Bright Bridge Group - where every call is a chance to make someone's day better.