Title: Call Center Representative
Location: Cary, NC 27513 (Onsite Only)
Pay Rate: $20.40/hour
Duration: 6 months temp to perm
Work Schedule:
- Week 1 from start: Monday-Friday, 9 AM-6 PM
- Weeks 2-5 from start: : Monday-Friday, 9 AM-5:30 PM
- Permanent Shifts (After 5 weeks): One of the following -10 AM-6:30 PM, 10:30 AM-7 PM, 11 AM-7:30 PM, or 11:30 AM-8 PM (candidate must be open for all permanent Shifts)
Key Responsibilities:
- Handle high-volume inbound/outbound calls related to prescription status, payments, and scheduling medication delivery.
- Provide accurate information to customers, ensuring prompt issue resolution and satisfaction.
- Update patient records with concise progress notes and manage data through the management information system.
- Address customer inquiries, verify insurance details, and process invoice requests.
- Identify and report adverse events and product complaints to ensure patient safety.
- Support clinical teams by transferring calls to pharmacists and nurses when needed.
- Perform other duties as assigned based on team or program needs.
Requirements:
- Minimum 1 year of high-volume call center experience.
- Strong ability to adhere to schedules and meet performance metrics.
- Typing speed of 35-40 wpm with accuracy; comfortable multitasking across multiple screens while speaking with customers.
- Self-starter with strong problem-solving skills and the ability to think critically.