Call Center Representative

IMMEDIATE CALL CENTER JOB OPPORTUNITY
OPPORTUNITY TO WORK WITH ONE OF THE LARGEST BANKING ORGANIZATIONS IN THE AREA
EXCELLENT OPPORTUNITY TO GET INTO THE FIELD IN A GREAT OFFICE ENVIORNMENT, FULL TRAINING WILL BE PROVIDED
MULTIPLE SHIFTS AVAIALBLE
BUFFALO, NY (ONSITE ONLY)
$17/HR
Qualifications:

2 years of call center experience or banking experience
Microsoft Office proficient
Excellent communication skills
Responsibilities:

Identify and resolve customer problems in an efficient manner
Gather and analyze information skillfully and develop alternative solutions
Manage difficult or emotional customer situations
Respond promptly to customer needs
Respond to requests and meet commitments
Speak clearly and persuasively in positive or negative situations
Educate clients on the benefits of Northwest products/services
Approach others in a tactful manner and reacting well under pressure
Demonstrate accuracy and thoroughness
Look for ways to improve and promote quality
Demonstrate excellent listening and interpretative skills
Demonstrate the ability to establish collaborative customer relationships in a fast paced environment
Aim to resolve customer inquiries utilizing a First Call Resolution approach
Appropriate use of established call policies and procedures and scripts
Pay and Benefits
The pay range for this position is $17.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Buffalo,NY.
Application Deadline
This position is anticipated to close on May 21, 2025.
About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.