Call Center Representative

Benefits:

Bonus based on performance

Flexible schedule

Training & development

Benefits/Perks

Competitive Compensation

Job Summary

We are seeking a friendly and professional Call Center Representative to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and able to remain calm under pressure.

Responsibilities

Receive inbound calls and place outbound calls

Identify the reason for the customer's call, collect relevant information

Refer to premade scripts for a variety of customer service topics

Create appointments.

Qualifications

Excellent phone and verbal communication skills

Understanding of active listening techniques

Ability to work well under pressure

Highly organized with the ability to prioritize projects and manage time effectively