Call Center Representative

Company Description

About Us
At Sharpcontra, we are a strategic event planning and management company dedicated to delivering exceptional experiences through innovative coordination and logistical excellence. Based in San Antonio, TX, our mission is to help brands and organizations connect with their audiences through powerful, memorable events. We pride ourselves on professionalism, detail-driven execution, and a collaborative approach that brings every vision to life.

Job Description

Job Description:
Sharpcontra is seeking a professional and customer-focused Call Center Representative to join our Boston-based team. As a representative, you will be the first point of contact for our clients, responsible for handling inbound and outbound calls, answering inquiries, and resolving issues promptly and effectively.

Responsibilities:

• Answer incoming calls and respond to customer inquiries in a timely manner
• Resolve customer concerns with professionalism and efficiency
• Document all customer interactions using internal systems
• Provide accurate information about services and products
• Maintain a high level of customer satisfaction
• Meet individual and team performance targets
• Follow company policies and procedures during all interactions

Qualifications

Qualifications:

• High school diploma or equivalent required
• Previous experience in a call center or customer service role preferred
• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Ability to multitask and remain calm under pressure
• Proficient in basic computer applications and data entry
• Reliable and punctual with a professional attitude

Additional Information

Benefits:

• Competitive salary: $42,000 - $52,000 per year
• Opportunities for professional growth and advancement
• Skill development and training programs
• Supportive and team-oriented work environment
• Full-time, consistent schedule