Call Center Representative

Company Description

About Us

At Next Coms Talk, we specialize in delivering clear, effective, and professional communication solutions to help businesses connect with their audiences. With a strong foundation in customer interaction and internal messaging strategies, we are committed to excellence, innovation, and the personal growth of every member of our team.

Job Description

Job Description
We are seeking a motivated and detail-oriented Call Center Representative to join our growing team in Boston. In this role, you will serve as the first point of contact for customers, providing support, answering inquiries, and resolving issues in a professional and efficient manner.

Responsibilities

• Handle incoming and outgoing calls in a courteous and professional manner
• Provide accurate information about products and services
• Resolve customer issues efficiently and escalate when necessary
• Maintain detailed records of customer interactions using internal systems
• Meet daily and weekly performance targets
• Collaborate with team members and supervisors to improve service delivery

Qualifications

Qualifications

• High school diploma or equivalent; additional education is a plus
• Excellent verbal and written communication skills
• Strong problem-solving and multitasking abilities
• Ability to remain calm under pressure
• Previous call center or customer service experience is preferred

Additional Information

Benefits

• Competitive salary package
• Opportunities for career advancement
• On-the-job training and skill development
• Supportive team environment
• Full-time, stable employment