Job Ad: Call Center Representative- Think Tell Junction (Birmingham, AL )
Job Title:Call Center Representative Company: Think Tell Junction
Location: Birmingham, AL
Salary: $36,000 - $59,000
Job Type: Full-Time
About Us: Think Tell Junction is a dynamic marketing agency committed to helping businesses amplify their brand presence through innovative strategies and cutting-edge solutions. We believe that data is at the heart of effective marketing, and we are looking for a meticulous Data Entry Clerk to join our team. Our collaborative environment fosters creativity and professional growth, making us a great place to build your career.
Job Description: We are seeking a dedicated and enthusiastic Call Center Representative to join our dynamic team. In this role, you will be the first point of contact for our valued customers, providing top-notch service and support. As a Call Center Representative, you will engage with customers through various channels, including phone, email, and chat, ensuring that their inquiries and issues are addressed in a timely and efficient manner.
Responsibilities: - Respond to customer inquiries via phone, email, and live chat in a timely manner.
- Provide accurate information regarding products and services to customers.
- Resolve customer complaints and issues efficiently and effectively.
- Maintain a high level of professionalism while managing challenging conversations.
- Document customer interactions and maintain detailed records of conversations.
- Assist customers with order placements, adjustments, and inquiries about their accounts.
Skills Required: - High school diploma or equivalent; associate's or bachelor's degree preferred.
- Proven experience in a customer service role, preferably in a call center environment.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Familiarity with customer relationship management (CRM) software is a plus.
Benefits: - Competitive salary ranging from $36,000 to $59,000.
- Comprehensive health, dental, and vision insurance.
- Paid time off, holidays, and sick leave.
- Opportunities for professional development and career advancement.
- Supportive and inclusive work environment in Las Vegas.
If you are a detail-oriented professional looking to contribute to a growing marketing agency, apply today to join Think Tell Junction as a Call Center Representative.