Call Center Representative
BCforward is currently seeking a highly motivated Call Center Representative for an opportunity in Baton Rouge, LA.
Position Title: Call Center Representative
Location: Baton Rouge, LA
Anticipated Start Date: 04/28
Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.
Expected Duration: 3+ months contract + Renewable
Job Type: FULL TIME (>=40 HRS WEEKLY) CONTRACT , HYBRID
Pay Range: $15 - $16.14/hr
Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).
Summary
We're seeking an energetic, motivated member to join our team in Baton Rouge, LA. This position is a Provider Services Call Center Agent. The primary role of the agent is to assist Healthcare Professionals with billing requirements, policy questions and other healthcare-related inquires as it relates to LA Medicaid. Responsibilities include fielding provider inquiries, researching complex issues, maintaining knowledge of current billing and policy changes, and logging and tracking phone inquiries. The ideal candidate will have strong oral and written communications skills, customer service skills, telephone etiquette, and a patient and positive attitude. Must be an independent worker, with the ability to problem solve and multitask. The position requires navigating multiple computer programs and knowledge of Microsoft tools is a must.
Duties and Responsibilities (List all essential duties and responsibilities in order of importance)
Handle high volume inbound calls with knowledge to address concerns from the Provider community.
Meets and retains all quality and production standards by answering and resolving 92% of calls from Medicaid providers within 3-5 minutes to assure contractual requirements.
Interacts with providers, in a timely and professional manner when assisting the Provider community.
Records calls accurately in call tracking system.
Assist co-workers to achieve and maintain departmental objectives and goals
What we're looking for
Knowledge, Skills and Abilities (List all knowledge, skills and abilities that are necessary to perform the job satisfactorily)
Ability to work independently with little to no supervision
Ability to work as a team player
Excellent organizational, and verbal and written communication skills
Basic knowledge of Microsoft Office
Maintain regular attendance based on agreed-upon schedule
Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA)
Ability to establish and maintain positive and effective work relationships with coworkers, clients, members, providers and customers
Ability to multitask in a high paced environment and retain information
Required Education:
High School Diploma or equivalent GED
Required Experience:
1-2 years Customer Service/Call Center experience
Basic knowledge of Microsoft Office
Preferred Experience:
Medicaid experience
Medical Claims experience
Benefits:
BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.
About BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.
BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum . As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.
This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.
Interested candidates please send resume in Word format Please reference job code 237588 when responding to this ad.