Overview Call Center Representatives support the mission of People's Community Clinic by helping coordinate the flow of patient callers in a manner that reflects superior customer service and ensures timely patient care.
The starting range for this position is $16.00 - $18.00 hourly. Responsibilities Under the direction of the Call Center Supervisor, this individual's primary responsibilities include:
- Answer all incoming calls in a timely, professional and courteous manner
- Schedule new and return appointments for patients following scheduling guidelines
- Explain registration process and give directions to new patients; explain procedure preparation to patients as needed
- Assist callers with information and referral to appropriate resources
- Review and check insurance eligibility; explain required documents
- Retrieve calls from voice mail and assist callers as needed
- Identify opportunities to improve work flow, work processes and patient care, and work cooperatively to implement these and other quality improvements
- Adhere to HIPAA guidelines
Qualifications
Education: High school diploma/GED required. Some college preferred.
Experience: Two years of experience working in a physican's office or healthcare facility; Call center experience strongly preferred.
Knowledge, Skills, and Abilities:
- Bilingual English/Spanish
- Exceptional customer service skills
- Ability to interact successfully with people from a variety of backgrounds and abilities.
- Basic computer literacy
- Working knowledge of electronic medical records and practice management systems.
- Ability to multi-task in a high change environment
We want you to do your best throughout the interview process. CLICK HEREto learn more about how to prepare.