Call Center Representative

Austin, Texas

People's Community Clinic
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Overview Call Center Representatives support the mission of People's Community Clinic by helping coordinate the flow of patient callers in a manner that reflects superior customer service and ensures timely patient care.

The starting range for this position is $16.00 - $18.00 hourly.

Responsibilities Under the direction of the Call Center Supervisor, this individual's primary responsibilities include:
  • Answer all incoming calls in a timely, professional and courteous manner
  • Schedule new and return appointments for patients following scheduling guidelines
  • Explain registration process and give directions to new patients; explain procedure preparation to patients as needed
  • Assist callers with information and referral to appropriate resources
  • Review and check insurance eligibility; explain required documents
  • Retrieve calls from voice mail and assist callers as needed
  • Identify opportunities to improve work flow, work processes and patient care, and work cooperatively to implement these and other quality improvements
  • Adhere to HIPAA guidelines
Qualifications Education: High school diploma/GED required. Some college preferred.

Experience: Two years of experience working in a physican's office or healthcare facility; Call center experience strongly preferred.

Knowledge, Skills, and Abilities:
  • Bilingual English/Spanish
  • Exceptional customer service skills
  • Ability to interact successfully with people from a variety of backgrounds and abilities.
  • Basic computer literacy
  • Working knowledge of electronic medical records and practice management systems.
  • Ability to multi-task in a high change environment
We want you to do your best throughout the interview process. CLICK HEREto learn more about how to prepare.

Date Posted: 08 June 2025
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