Call Center Representative I

Are you looking to start a career in a team-oriented company? A company that truly focuses on work/life balance? Please consider us. 1st Community Credit Union is a mid-sized, full service financial institution that currently serves anyone who lives or works within Monroe, La Crosse, Trempealeau, Jackson, Buffalo, Eau Claire, Clark, Wood, Adams, Juneau, Sauk, Richard, Crawford, and Vernon counties. We have three branches located in Sparta, West Salem, and Tomah, WI.

1st Community Credit Union is seeking a Call Center Representative (CCR) I to join our team at our West Salem location. This is a full-time onsite position and a great opportunity for someone with financial experience who is passionate about helping others and ready to grow their career in a supportive, member-focused environment. As a Call Center Representative I, you'll be the first point of contact for our members by phone, providing personalized service and support. From handling account questions to processing transactions, your role is essential in maintaining the high level of service that defines 1st CCU. You will be responsible for identifying opportunities to recommend solutions that benefit our members. This position requires you to maintain knowledge of and compliance with credit union policies and procedures. At least 1 year of experience in a financial institution required. Excellent communication skills and the ability to problem solve efficiently and effectively. Must be available to work onside at our West Salem Branch. If you're ready to take the next step in your financial career, we'd love to hear from you.

As a full-time Call Center Representative I with 1st Community Credit Union you are eligible for our health, dental, vision, accident, critical illness, and cancer benefits. In addition, we have a 401K plan in which 1st Community Credit Union sets aside 3% of your gross wage regardless of your contribution (eligibility does apply). We also provide you with paid life and long-term disability plan.

At 1st Community Credit Union we're committed to our culture. We value community, communication, courage, and collaboration. We strive to create an environment with continuous development to set ourselves apart and create the best member experience.