Call Center Rep

Job Details

Job Title: Call Center Customer Service Representative

Location: Fort Lauderdale, FL

Job Type: Full-time

About Us: We are a dynamic and customer-focused organization dedicated to delivering top-notch services to our clients. We are currently seeking passionate individuals to join our call center team and contribute to our mission of providing exceptional customer service.

Job Summary: As a Call Center Customer Service Representative, you will be the first point of contact for our valued customers. Your primary responsibility is to ensure a positive customer experience by addressing inquiries, resolving issues, and providing information about our products and services. This role plays a crucial part in maintaining customer satisfaction and loyalty.

Key Responsibilities:

• Answer incoming calls promptly and professionally.
• Assist customers with product inquiries, service requests, and billing concerns.
• Resolve customer issues or complaints efficiently and courteously.
• Provide accurate information about our products, services, and promotions.
• Process orders, returns, and exchanges as needed.
• Maintain detailed records of customer interactions in our CRM system.
• Collaborate with other team members to ensure consistent service delivery.
• Meet and exceed performance targets for call quality and customer satisfaction.

Qualifications:

• High school diploma or equivalent; some college education preferred.
• Previous customer service or call center experience is a plus.
• Bilingual proficiency is preferred but not required.
• Ability to pass a drug and background check.
• Excellent communication skills, both written and verbal.
• Strong problem-solving and conflict resolution abilities.
• Basic computer skills and familiarity with CRM software.
• Ability to work in a fast-paced environment and handle high call volumes.
• A positive attitude and a commitment to providing exceptional customer service.

Benefits:

• Comprehensive health, dental, and vision insurance plans.
• Opportunities for professional development and career advancement.
• A supportive and inclusive work environment.

We are an equal opportunity employer and welcome candidates from diverse backgrounds.

For further information about this opportunity feel free to send your most updated resume to
email protected
, along with any questions you may have.

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