Call Center Rep

Job Summary: ESSENTIAL FUNCTIONS: Answer incoming calls, screen calls, transfer to correct extension. Help callers with questions re: department Fax 's, directions, clinic hours, etc. Data entry, take credit card payments over the phone, and paging over intercom. Customer Service with a smile. ADDITIONAL RESPONSIBILITIES: Print patient payments that need to be transferred to CPSI and send to Financial Counselor and Business office, run CC machine, data entry for write-offs, adjustments and charges. Keep a total of all calls daily. Other duties as assigned. KNOWLEDGE/SKILL/ABILITIES: Able to answer continuous incoming calls, Multi-tasking, knowledge of departments and what their function is, basic computer skills, data entry experience, customer service skills AGE-RELATED COMPETENCIES: Demonstrates the basic knowledge and skills necessary to identify age-specific patient needs appropriate for this position. Information Management: Treats all information and data within the scope of the position with appropriate confidentiality and security. Risk Management/Quality Management/Safety: Cooperates fully in all Risk Management, Quality Management, and Safety Activities and Investigations. MINIMUM POSITION QUALIFICATIONS: Education Work Experience Training License/Certification ENVIROMENTAL CONDITIONS: Work environment can consist of daily patient contact, which may include exposure to blood, or other body fluids.