Call Center Operator

Hawaii Island Community Health Center

Call Center Operator

Location-Kona

Pay Rate-$18.50-$21.76 (Compensation will be determined based on qualifications and experience)

About the Role:

The Call Center Operator, under the supervision of the Call Center Manager and Director of Patient Services, is responsible for quickly and efficiently answering a multi-line phone system, directing calls, and providing professional, courteous service. This role involves handling a high volume of incoming calls, addressing caller needs, routing inquiries appropriately, and accurately documenting information.

Minimum Qualifications:

• Required-High school diploma or equivalent
• Required-Six months to one year related experience and/or training is required

Responsibilities:

• Answers the telephone promptly and courteously, screens calls, and connects callers to the appropriate departments, offices, or individuals.
• Verifies callers and their contact information.
• Provides general information to callers about programs, functions, and services available through HICHC.

Skills:

The position requires knowledge of basic office procedures, computer skills for data entry and report generation, multitasking abilities, and the capacity to follow instructions and meet deadlines. The role also requires initiative to resolve patient concerns and problems effectively.