Call Center/Front Desk Floater (Full Time)

Providence, Rhode Island

Metro Physical & Aquatic Therapy
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Job Type

Full-time

Description

Metro PT is looking for a full time Call Center/Front Desk Floater. You will assist in our commitment to provide our patients with a stellar patient experience by ensuring the highest quality and compassionate care. Come be a part of a growing organization in a progressive, supportive, and innovative team. You will cover our clinics in Westerly Rhode Island

Job Status: Full-Time

Hourly Rate: $16.50-$19

Requirements

What You'll be Doing.
  • Effectively communicate changes to administration procedures of the front office, including telephones, processing, scheduling, and verifications.
  • Route escalated calls to the appropriate department and personnel.
  • Complete tasks surrounding the nature of the call and providing the highest level of patient care and support.
  • Schedule appointments based on availability and continuity of care, verifies insurance information, updates demographics, and informs patients of necessary documentation for health center visits.
  • Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations.
  • Answer a high volume of calls
  • Welcomes patients and visitors with an upbeat attitude and a warm and inviting smile - in person or on the telephone; answering or referring inquiries.
  • Demonstrate a high level of customer service at all times. Patient's satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
  • Keeps patient appointments on schedule by notifying Clinicians of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
  • Serve as a scribe for recording and editing therapeutic exercises under the supervision of a Doctor of Physical Therapy and/or Occupational Therapy
  • Helps treat patients by applying heat packs; paraffin dips; assisting patients into the pool; helping patients onto exercise equipment, monitoring motion; tracking patient physical exertion levels; guiding patients through prescribed exercises and strengthening techniques.
  • Ensures operation of treatment equipment by completing preventive maintenance requirements; following manufacturer's instruction; troubleshooting malfunctions; calling for repairs.
  • Educates patients by demonstrating proper use of equipment and exercise routines.
  • Prepares patients for therapy treatment by welcoming, comforting, providing, and/or assisting patients into therapy sessions.
  • Provides information to patients by answering questions and requests; allaying fears.
  • Maintains patient confidence and protects operations by keeping information confidential.
  • Maintains a safe and clean working environment by complying with procedures, rules, and regulations.
  • Provides equipment and supplies by sterilizing and delivering equipment and supplies to the treatment area; positioning equipment for therapist access; positioning patients on equipment.
  • Prepares treatment room for patients by following prescribed procedures and protocols.
  • Answers calls from physician offices, hospitals, and patients using exemplary customer service skills.
  • Maintains physical therapy supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
  • Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations.
  • Flexibility to assist with front desk duties as needed to support clinic operations.
  • Performs other duties and assignments as required.
Schedule: Monday-Friday 9am-530pm

Location & Travel Requirements:
  • This is a hybrid position with a mix of remote and on-site responsibilities.
  • Initial training will take place in Nassau County - candidates must be willing to travel to this location.
  • Ongoing on-site coverage in clinics located in Queens and Brooklyn is required as needed. Flexibility to travel to these locations is essential.
Who You Are.
  • High School Diploma or equivalent
  • Strong customer service skills; ability to diffuse client frustrations
  • Excellent interpersonal and communication skills
  • Ability to use logic and problem-solving skills to resolve issues
  • Ability to work independently under tight deadlines in a rapidly changing environment
  • Excellent time management and organizational skills
What We Offer.
  • Vacation & Paid Time Off Benefits
  • 401(k) Retirement Savings
  • Health Insurance/Dental/Vision
  • Flexible Spending
  • Free Life Insurance
  • NY 529 College Savings Program
  • Identity Theft Insurance

Salary Description

$16.50-$19/ hour
Date Posted: 08 June 2025
Job Expired - Click here to search for similar jobs