Job Type
Full-time
Description
Metro PT is looking for a full time Call Center/Front Desk Floater. You will assist in our commitment to provide our patients with a stellar patient experience by ensuring the highest quality and compassionate care. Come be a part of a growing organization in a progressive, supportive, and innovative team. You will cover our clinics in Westerly Rhode Island
Job Status: Full-Time
Hourly Rate: $16.50-$19
Requirements
What You'll be Doing. - Effectively communicate changes to administration procedures of the front office, including telephones, processing, scheduling, and verifications.
- Route escalated calls to the appropriate department and personnel.
- Complete tasks surrounding the nature of the call and providing the highest level of patient care and support.
- Schedule appointments based on availability and continuity of care, verifies insurance information, updates demographics, and informs patients of necessary documentation for health center visits.
- Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations.
- Answer a high volume of calls
- Welcomes patients and visitors with an upbeat attitude and a warm and inviting smile - in person or on the telephone; answering or referring inquiries.
- Demonstrate a high level of customer service at all times. Patient's satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
- Keeps patient appointments on schedule by notifying Clinicians of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
- Serve as a scribe for recording and editing therapeutic exercises under the supervision of a Doctor of Physical Therapy and/or Occupational Therapy
- Helps treat patients by applying heat packs; paraffin dips; assisting patients into the pool; helping patients onto exercise equipment, monitoring motion; tracking patient physical exertion levels; guiding patients through prescribed exercises and strengthening techniques.
- Ensures operation of treatment equipment by completing preventive maintenance requirements; following manufacturer's instruction; troubleshooting malfunctions; calling for repairs.
- Educates patients by demonstrating proper use of equipment and exercise routines.
- Prepares patients for therapy treatment by welcoming, comforting, providing, and/or assisting patients into therapy sessions.
- Provides information to patients by answering questions and requests; allaying fears.
- Maintains patient confidence and protects operations by keeping information confidential.
- Maintains a safe and clean working environment by complying with procedures, rules, and regulations.
- Provides equipment and supplies by sterilizing and delivering equipment and supplies to the treatment area; positioning equipment for therapist access; positioning patients on equipment.
- Prepares treatment room for patients by following prescribed procedures and protocols.
- Answers calls from physician offices, hospitals, and patients using exemplary customer service skills.
- Maintains physical therapy supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
- Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations.
- Flexibility to assist with front desk duties as needed to support clinic operations.
- Performs other duties and assignments as required.
Schedule: Monday-Friday 9am-530pmLocation & Travel Requirements: - This is a hybrid position with a mix of remote and on-site responsibilities.
- Initial training will take place in Nassau County - candidates must be willing to travel to this location.
- Ongoing on-site coverage in clinics located in Queens and Brooklyn is required as needed. Flexibility to travel to these locations is essential.
Who You Are. - High School Diploma or equivalent
- Strong customer service skills; ability to diffuse client frustrations
- Excellent interpersonal and communication skills
- Ability to use logic and problem-solving skills to resolve issues
- Ability to work independently under tight deadlines in a rapidly changing environment
- Excellent time management and organizational skills
What We Offer. - Vacation & Paid Time Off Benefits
- 401(k) Retirement Savings
- Health Insurance/Dental/Vision
- Flexible Spending
- Free Life Insurance
- NY 529 College Savings Program
- Identity Theft Insurance
Salary Description
$16.50-$19/ hour