Call Center/Front Desk Floater (Full Time)

Job Type

Full-time

Description

Metro PT is looking for a full time Call Center/Front Desk Floater. You will assist in our commitment to provide our patients with a stellar patient experience by ensuring the highest quality and compassionate care. Come be a part of a growing organization in a progressive, supportive, and innovative team. You will cover our clinics in Westerly Rhode Island

Job Status: Full-Time

Hourly Rate: $16.50-$19

Requirements

What You'll be Doing.

• Effectively communicate changes to administration procedures of the front office, including telephones, processing, scheduling, and verifications.
• Route escalated calls to the appropriate department and personnel.
• Complete tasks surrounding the nature of the call and providing the highest level of patient care and support.
• Schedule appointments based on availability and continuity of care, verifies insurance information, updates demographics, and informs patients of necessary documentation for health center visits.
• Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations.
• Answer a high volume of calls
• Welcomes patients and visitors with an upbeat attitude and a warm and inviting smile - in person or on the telephone; answering or referring inquiries.
• Demonstrate a high level of customer service at all times. Patient's satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Keeps patient appointments on schedule by notifying Clinicians of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
• Serve as a scribe for recording and editing therapeutic exercises under the supervision of a Doctor of Physical Therapy and/or Occupational Therapy
• Helps treat patients by applying heat packs; paraffin dips; assisting patients into the pool; helping patients onto exercise equipment, monitoring motion; tracking patient physical exertion levels; guiding patients through prescribed exercises and strengthening techniques.
• Ensures operation of treatment equipment by completing preventive maintenance requirements; following manufacturer's instruction; troubleshooting malfunctions; calling for repairs.
• Educates patients by demonstrating proper use of equipment and exercise routines.
• Prepares patients for therapy treatment by welcoming, comforting, providing, and/or assisting patients into therapy sessions.
• Provides information to patients by answering questions and requests; allaying fears.
• Maintains patient confidence and protects operations by keeping information confidential.
• Maintains a safe and clean working environment by complying with procedures, rules, and regulations.
• Provides equipment and supplies by sterilizing and delivering equipment and supplies to the treatment area; positioning equipment for therapist access; positioning patients on equipment.
• Prepares treatment room for patients by following prescribed procedures and protocols.
• Answers calls from physician offices, hospitals, and patients using exemplary customer service skills.
• Maintains physical therapy supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
• Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations.
• Flexibility to assist with front desk duties as needed to support clinic operations.
• Performs other duties and assignments as required.

Schedule: Monday-Friday 9am-530pm

Location & Travel Requirements:

• This is a hybrid position with a mix of remote and on-site responsibilities.
• Initial training will take place in Nassau County - candidates must be willing to travel to this location.
• Ongoing on-site coverage in clinics located in Queens and Brooklyn is required as needed. Flexibility to travel to these locations is essential.

Who You Are.

• High School Diploma or equivalent
• Strong customer service skills; ability to diffuse client frustrations
• Excellent interpersonal and communication skills
• Ability to use logic and problem-solving skills to resolve issues
• Ability to work independently under tight deadlines in a rapidly changing environment
• Excellent time management and organizational skills

What We Offer.

• Vacation & Paid Time Off Benefits
• 401(k) Retirement Savings
• Health Insurance/Dental/Vision
• Flexible Spending
• Free Life Insurance
• NY 529 College Savings Program
• Identity Theft Insurance

Salary Description

$16.50-$19/ hour