Allied Digestive Health is one of the largest integrated networks of gastroenterology care centers in the nation, with over 200 providers and 60 locations throughout New Jersey and New York. As a fast-growing physician-led organization, we emphasize physician input and decision-making while providing operational support. Our dedicated team prioritizes personalized treatment plans, delivering top-quality care.
We are excited to announce an opportunity for a
Full-Time Call Center Customer Support Specialist at
Atlantic Coast Gastroenterology Associates in Brick, NJ.
About the Role: As a Call Center Customer Support Specialist, you'll play a key role in providing exceptional service and support to patients. Your main responsibility will be to handle incoming calls, addressing inquiries, scheduling appointments, and informing patients about our services. You will be the first point of contact for patients, making it essential to create a warm and informative experience. You will also assist in resolving any issues or concerns, ensuring that patient needs are met promptly, which contributes to overall patient satisfaction and operational efficiency.
Minimum Qualifications: - High school diploma or equivalent.
- Previous experience in a medical office or call center environment.
- Strong verbal and written communication skills.
Preferred Qualifications: - Experience with electronic health record (EHR) systems.
- Knowledge of medical terminology and insurance processes.
- Bilingual abilities are a plus.
Responsibilities: - Answer incoming calls promptly and professionally, addressing patient inquiries and concerns.
- Schedule and confirm patient appointments, ensuring accurate and timely updates to the appointment system.
- Maintain patient records and ensure confidentiality in compliance with HIPAA regulations.
- Coordinate with medical staff to relay important information and assist in patient follow-up as needed.
- Provide administrative support by managing correspondence, processing insurance information, and handling billing inquiries.
Skills: The required skills for this position include strong communication, which is essential for effective interaction with patients and medical staff. Organizational abilities will be key to managing tasks, such as appointment scheduling and patient record maintenance. Attention to detail is critical when processing insurance information and ensuring compliance with healthcare regulations. Familiarity with EHR systems is preferred as it enhances administrative efficiency and improves patient care coordination. Bilingual abilities can significantly enhance patient interactions, making healthcare more accessible to a diverse population.
We offer a competitive base salary and generous benefits, including Medical, Dental, Vision, Life Insurance, Voluntary Time-Off Benefits, EAP, 401K, and Commuter Benefits.
Job Type: Full-Time