Throughout the past 25 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.
We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.
MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.
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We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
Job Requirements
Call Center Customer Service Representative (Remote Eligible After Training) Location: Albany, NY 12205
Work Type: On-site during training; remote eligible post-training based on performance
Pay Rate: - Training:
- $15.50/hour
- $16.00/hour for bilingual candidates
- Post-Training:
- $16.00/hour
- $16.50/hour for bilingual candidates
Job Description: We are seeking dedicated and reliable
Customer Service Representatives to join our team. This is a great opportunity to grow within a supportive environment and transition into a remote role based on performance.
Training Schedule: - Duration: 3.5 weeks
- Hours: Monday to Friday, 9:30AM - 5:30 PM
- Breaks: One 30-minute lunch and two 10-minute breaks daily
Post-Training Work Schedule: - Hours: Monday to Friday, 8:00 AM - 7:00 PM (40-hour schedule)
- Weekends: Off (Saturday and Sunday)
Key Responsibilities: - Handle inbound customer service calls efficiently
- Meet productivity goals of 5 calls per hour after 6 months
- Maintain excellent attendance and punctuality
- Provide high-quality service in a professional and courteous manner
Additional Information: - Dress Code: Casual (No shorts or sweatpants)
- Remote Work: Eligible after meeting productivity and attendance benchmarks