Call Center Customer Service

Job Title: Call Center Customer Service-I
Job Location: Remote
Job Duration: 3+ Months on W2
Shift: Mon-Fri 10am-4pm EST
Mon-Fri 4pm-10pm EST
Wed-Sun 10am-4pm EST
Wed-Sun 4pm-10pm EST

Job Description:
is enhancing its new verticals consumer experience. You will be joining a small team responsible for ensuring that we are able to fulfill customer orders in full to the best of our ability.
This role is focused on Live Operations and will include proactive reach-outs to customers to confirm order preferences and details.
To succeed in this role, you will need strong communication and organizational skills. You will be ensuring that provides an exceptional service experience by going above and beyond to guarantee customers receive what they ordered.
This is a remote, 30-hour per week role, covering Eastern Standard Time (EST).

You're Excited About This Opportunity Because You Will
Proactively reach out to customers to fulfill orders
Address ad-hoc customer issues with empathy and urgency
Execute workflows that ensure we exceed customer expectations
Identify trends & communicate findings to the broader teams to improve our processes
Be part of a collaborative team that prides itself on world-class customer service for a vital industry-leading technology platform

We're Excited About You Because
You have a Bachelor's degree or equivalent work experience
You have 1+ years of experience in a fast-paced customer service role (technology, hospitality, or grocery & convenience preferred)
You are a highly motivated individual who can work independently
You are a natural problem solver, able to triage issues without predefined solutions
You are fluent in English and have above-average technical fluency (minimum typing speed of 40 WPM)
You have excellent written communication skills (grammar, spelling, tone adaptability to 's brand voice)
You are highly proficient with technology, especially Google Sheets

Bonus Points For
Familiarity with G-Suite, Slack
Previous experience in grocery & convenience

Additional Information:
Handles incoming calls (orders, inquiries, complaints, etc.); places outbound calls (regarding account status, complaints, account collection, etc.); and directs calls for further problem resolution if necessary.