Job Opening: Call Center Customer Service Agent Company: Style Netbox
Location: Santa Ana, CA
Schedule: Monday to Friday, 8-hour shifts
Salary: $16.00 - $21.00 per hour
About Us: At Style Netbox, we believe that every brand is a canvas waiting to be transformed into a masterpiece. We're not just a marketing agency; we're your creative partners on a journey to redefine your brand's potential. With a fusion of artistry and strategy, we weave stories that captivate, designs that inspire, and strategies that propel your business forward.
About the Role: We are currently seeking a
Call Center Customer Service Agent to join our growing team. In this role, you will be the first point of contact for our customers, ensuring that their questions are answered, concerns are resolved, and expectations are exceeded. This position is ideal for someone who enjoys helping others, is a strong communicator, and thrives in a fast-paced environment.
Key Responsibilities: - Answer incoming customer calls and respond to inquiries in a professional and courteous manner
- Resolve customer complaints, provide appropriate solutions, and follow up to ensure resolution
- Maintain customer records by updating account information in our database
- Provide accurate, valid, and complete information by using the right methods/tools
- Escalate unresolved issues to the appropriate departments
- Meet performance targets for call handling time, customer satisfaction, and resolution rate
Qualifications: - High school diploma or equivalent; some college is a plus
- Prior experience in customer service, preferably in a call center setting
- Excellent communication and interpersonal skills
- Basic computer literacy and ability to navigate multiple systems simultaneously
- Strong problem-solving skills and a positive attitude
- Ability to stay calm and patient when dealing with difficult customers
Benefits: - Competitive hourly pay
- Paid training and ongoing support
- Opportunities for internal growth and career advancement
- Friendly and team-oriented work environment
- Paid time off and company-recognized holidays
- Employee discount programs and occasional team events
If you enjoy connecting with people and making a difference in their day,
apply now to join Style Netbox as a Call Center Customer Service Agent.