Call Center Customer Service AgentDepartment: Communiboost
Employment Type: Full Time
Location: San Antonio, TX
Compensation: $16.50 - $26.00 / hour
DescriptionPosition Overview: Communiboost We are seeking a dedicated and enthusiastic Call Center Customer Service Agent to join our thriving team. In this role, you will be the primary point of contact for our customers, delivering exceptional service and support through a variety of channels including phone, email, and live chat. Your objective will be to assist customers with inquiries, resolve issues, and provide information about our products and services.
Salary Range: $16.50 - $26.00 per hour
Location: San Antonio, TX
Key Responsibilities - Respond to customer inquiries via phone, email, and chat in a professional and courteous manner.
- Resolve customer complaints and issues effectively and efficiently while maintaining a positive customer experience.
- Provide accurate information about products, services, and company policies to customers.
- Document customer interactions and transactions in the customer management system accurately and in a timely manner.
- Participate in team meetings and training sessions to improve service skills and product knowledge.
- Assist customers with orders, changes, and cancellations as needed.
Skills, Knowledge and Expertise - High school diploma or equivalent; associate or bachelor's degree in a related field is a plus.
- Previous experience in a customer service role, preferably in a call center environment.
- Strong verbal and written communication skills, with the ability to convey information clearly and effectively.
- Proficient in using computer systems and software applications, including CRM tools and Microsoft Office Suite.
- Excellent problem-solving skills and the ability to think quickly on your feet.
- Ability to work in a fast-paced environment while maintaining attention to detail.
Benefits - Health, dental, and vision insurance
- 401(k) plan with company match
- Paid time off and holidays
- Professional development and training opportunities
- Collaborative and innovative work environment