Job Title: Call Center Customer Service AgentLocation: Charlotte, NC
Job Type: Full-Time
Job Summary: We are seeking a dedicated and enthusiastic Call Center Customer Service Agent to join our dynamic team. In this role, you will be the voice of our company, providing exceptional service and support to our valued customers. Your primary responsibility will be to handle inbound and outbound calls, assisting customers with inquiries, resolving issues, and promoting our products and services.
Key Responsibilities: - Handle inbound and outbound customer calls with professionalism and courtesy.
- Assist customers with inquiries about products, services, and account issues.
- Resolve customer complaints and provide effective solutions in a timely manner.
- Document all customer interactions accurately in the system.
- Promote company products and services effectively during calls.
- Provide information about orders, deliveries, and returns.
Requirements: - High school diploma or equivalent; further education is a plus.
- Proven experience in a customer service role, ideally in a call center environment.
- Excellent verbal communication skills and a friendly demeanor.
- Strong listening skills and empathy when dealing with customer issues.
- Ability to multitask and stay organized in a fast-paced environment.
- Proficiency in using computers and customer management software.