Description The Waldinger Corporation, a growing Mechanical, Electrical, Plumbing, and Sheet Metal industry leader, is adding a Call Center Coordinator to the team. This role will be responsible for providing excellent customer service to our clients by assisting with any inquiries or service requests coming through a variety of channels. You should consider applying if you're looking to lend your passion for customer service to a new and dynamic team.
Responsibilities:
- Answer incoming calls from clients and provide assistance in a friendly and professional manner.
- Manage and resolve customer complaints or issues by investigating problems and finding suitable solutions.
- Update customer information in the CRM during or after each interaction, ensuring accurate and up-to-date records.
- Collaborate with team members and other departments to resolve complex customer issues.
- Stay up-to-date with product knowledge and company policies to provide accurate and consistent information to clients.
- Escalate unresolved issues to appropriate departments or Management as needed.
- Provide feedback and suggestions for process improvements to enhance the overall client and Team Member experience.
Requirements: - Ability to work overnights, weekends, and holidays.
- Excellent verbal and written communication skills with a clear and friendly phone manner.
- Strong active listening skills and ability to empathize with customers.
- Proficient computer skills and experience using CRM systems or call center software.
- Ability to multitask and prioritize workload in a fast-paced environment.
- Strong problem-solving and conflict-resolution skills.
- Ability to work independently and as part of a team.
- Strong attention to detail and accuracy in data entry and documentation.
We Offer: - Competitive starting salary
- Paid holidays
- Health, dental, and vision insurance
- Growth potential with a stable company
- Paid vacation
- Health club reimbursement
- Wellness - $100 a year for getting your yearly physical
- 401k with company match and profit-sharing
- Tuition reimbursement
- Term, AD&D, and Dependent Life insurances
- Prepaid Legal
The Waldinger Corporation is a full-service mechanical, electrical, sheet metal, and service contractor operating under a people-first approach. The Waldinger Corporation has branches throughout the Midwest United States and has built a reputation of success since 1906. The Waldinger Corporation is an EOE, including disability/vets. The Waldinger Corporation participates in E-Verify.