CornerStone Staffing is seeking Collections Agents with a great team work ethic and with experience in fast paced environment. If you have this experience we have the right job for you.
Job Title: Call Center/Collections Rep
Location: Winterville, NC
Pay: $15.00/hourly ($22/hr once hired permanently)
Schedule: Must be flexible for Mandatory OT
Monday - Sunday 8:00am to 9:00pm
EOM Hours - Bell to Bell (7am to 8pm or 8am to 9pm with two 1 hour lunches)
Sunday Dialer - You will be scheduled for 1-2 dialer Sunday per quarter, however, you may be required to work addition Sunday hours which depends on when the month ends.
Holidays - The call center is open most holidays for temporary employees and volunteers to work. Holidays on (Monday or Friday).
Job Summary:
Collect delinquent accounts in a timely, orderly and professional manner while following all standardized collections procedures. Make supervisor aware of problem accounts that may result in repossession, foreclosure, or charge-of.
Job Duties:
-
Collect delinquent accounts promptly and professionally, following standardized procedures
-
Meet performance expectations for collection efforts, including call quotas, contact percentage, and promises kept
-
Negotiate payment arrangements with clients, assessing their ability and willingness to pay
-
Document all collection efforts accurately and professionally in the collection system
-
Communicate regularly with collections supervisor, and ensure thorough work on delinquent accounts according to standardized procedures
Ideal Candidate:
-
3 years of Customer Service experience - REQUIRED
-
No time off needs during first 90 days - REQUIRED
-
Call Center experience - highly preferred
-
Bilingual - highly preferred
-
Good communication, decision-making, and time management skills are essential
-
Proficiency in Microsoft applications and ability to work in a team environment
On-boarding Requirements:
-
High School Diploma or equivalent (GED)
-
Criminal Background & Drug Screening
-
2 verifiable employment references