Call Center Associates

Call Center Associates - Pre Hospital Care

Department: Pre-Hospital Care Jamaica Hospital Medical Center - Queens, NY
Work Schedule: On-Call Salary: $24.89/hr.

Jamaica Hospital Medical Center, a 404-bed, Level I Trauma Center, has been ranked among the top 5% in the nation for Clinical Excellence (Healthgrades 2020). We are dedicated to providing high-quality, cost-effective care to our diverse Queens community.

We are currently seeking On-Call Center Associates to join our 24-hour Call Center and support daily transportation coordination operations.

Role Overview:

As a Call Center Associate, you will oversee the daily operations of the Transportation Coordination Center, ensuring efficient patient movement and emergency response coordination.

Key Responsibilities:

• Assign daily work schedules and make real-time adjustments.
• Tracking driver status and responding to schedule changes.
• Implementing hospital disaster protocols and facilitating emergency communications.
• Receiving, processing, and coordinating emergent & non-emergent transport from hospital sites.
• Utilizing radio, cellular, and paging systems to coordinate transport needs.
• Arranging external transportation for staff as needed.
• Maintain logs, register, and computer records, to ensure accurate call documentation.
• Collecting, reviewing, and forwarding ambulance reports,
• Operating company vehicles when necessary.

Tagged as: call center associate, per diem

Requirements

What You Bring:

• Current NY State Emergency Medical Technician (EMT) Certification or Higher (Required)
• Valid New York State Driver's License (Required)
• High School Diploma or Equivalent (Required)
• Computer & Database Experience (Required)
• Healthcare Experience (Preferred)
• Strong Communication & Organizational Skills
• Ability to Work Under Pressure & Make Quick Decisions
• Knowledge of Medical Terminology & Office Procedures

Why Join Us?

Work in a Fast-Paced, High-Impact Role
Support Critical Hospital Operations & Emergency Preparedness
Gain Experience in Healthcare & Emergency Medical Services