Call Center Associate

Carmel, Indiana

Metronet
Job Expired - Click here to search for similar jobs
Love Your Mondays again.

Join the Future of Connectivity with Metronet and Vexus.

Are you ready to launch your career with one of the nation's fastest-growing fiber-optic powerhouses? Welcome to Metronet and Vexus, where we don't just build networks; we build communities.

Recently, Metronet acquired Vexus, and effective January 1, 2025, all Metronet and Vexus associates will be combined into one organization: Metronet. The Vexus brand will remain during the transition.

LOCATION: In person, at the office in Carmel, Indiana. This is not a remote position.

SHIFT: Evening shift, with an end time no later than 8:00 PM. Candidates must also have availability to be scheduled as early as 8:00 AM, if needed. Shifts typically last up to 9 hours.

ESSENTIAL JOB FUNCTIONS:
  • Meet or exceed closing ratio and sales quotas in an accountability-based culture.
  • Possess strong understanding and enthusiasm for technology, especially for Metronet products and services.
  • Maintain detailed sales product knowledge, including competitive information.
  • Provide superior product knowledge and sales acumen in all customer interactions. Evaluate customers' potential product needs and make appropriate recommendations.
  • Utilize upselling techniques to proactively offer customers higher speeds and ancillary services such as Static IP, Wi-Fi extenders and any new add-on services available for sale.
  • Be accountable for sales volume, sales close %, multi-product sales (bundles), and other quotas as set by management.
  • Stay up-to-date on new policies, procedures, systems, customer promotions, and technology that will facilitate the achievement of sales goals on a consistent basis.
  • Provide regular feedback to leadership on Metronet policies and sales promotions.
  • Inform management about competitive threats and new plans/programs that might impact sales goals.
  • Utilize retention techniques, when needed, to retain existing customers and prevent cancellations.
  • Ability to work in a fast paced, high-volume environment while consistently meeting quotas and goals.
  • Other duties and responsibilities as assigned.
JOB QUALIFICATIONS AND REQUIREMENTS:
  • High school diploma or equivalent
  • 1-3 years of related sales experience
  • Sales and customer service experience required
  • Excellent verbal and written communication skills
  • Demonstrated ability to close sales along with customer service, initiative, and problem-solving competencies
BENEFITS:
  • Hourly pay + commission structure
  • Competitive medical, dental, and vision insurance
  • Life and long-term disability
  • 401k plan with an employer match
  • Paid time off/holidays to all full-time employees
  • Family bonding leave
  • Service discounts to Metronet/Vexus products, in serviceable markets

At Metronet, we are committed to delivering cutting-edge technology combined with exceptional customer care. Our 100% fiber-optic technology ensures that we provide our customers with some of the fastest internet speeds in the world. As industry leaders in fiber-to-the-premise TV, voice, and internet services, we're not just focused on expanding our networks-we're focused on enriching the lives of those we serve.

We value our associates because they are the cornerstone of our success. By joining the Metronet family, you're stepping into a rewarding career in technology with a company dedicated to your growth and success. We're in it to win it, and a key part of our strategy is to strengthen our business-to-business technology sales team with talented and hard-working individuals who aspire to be the next generation of technology leaders.

Recognized as one of the Best Places to Work, we offer a competitive total compensation package, including 80% of medical premiums paid by the company, company-paid disability and life insurance, and a 401(k)-company match with immediate vesting. Plus, enjoy discounted services within our coverage areas and thrive in a locally owned, friendly, and fun atmosphere.

Discover more with Metronet - a company where your success builds stronger communities, and your future is limitless.

Metronet and Vexus Fiber is an Equal Opportunity Employer and a Veteran Friendly Employer.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
Date Posted: 18 May 2025
Job Expired - Click here to search for similar jobs