CALL CENTER AND FRONT OFFICE SPECIALIST
Jericho Road Community Health Center is actively seeking a Call Center and Front Office Specialist. This position is a full-time, within the Front Office Department, working at site 1021 Broadway.
Work with a Purpose
Jericho Road Community Health Center offers the opportunity to be engaged in a movement far larger than any one individual. We believe that we can all be people of positive influence. We influence each other, our clients and patients, our families and communities. We are part of a global team that influences the health and wellbeing of communities internationally. Every day, Jericho Road's mission of caring for communities and advocating for systemic health equity guides us in our collective purpose. We are looking for individuals who share that goal and are committed to that service. As a federally qualified health center (FQHC), our organization's mission is deeply rooted in making fundamental change in the communities we serve, advocating for social justice and meeting people where they are. With global clinics across the world, the impact you make will transcend borders, with opportunities to engage in meaningful work at our Sierra Leone, Goma or Nepal global clinics.
Why Jericho: Jericho Road offers competitive pay and benefits including medical (single-high coverage paid in full by employer), HSA, dental, vision, employer paid life insurance benefit, supplemental insurances, tuition discounts, generous paid time off, the opportunity for global travel to our three global health clinics, and loan forgiveness for applicable positions. Jericho Road values both work and life. The option for a flexible 40-hour workweek is possible within certain teams.
Responsibilities:
- Greet and check-in patients professionally, ensuring all necessary documentation is obtained
- Verify and update patient insurance and demographic information
- Schedule, reschedule, and confirm patient appointments for all clinical locations
- Collect co-pays, deductibles, and outstanding balances while processing payments accurately
- Assist patients before and after their visits, ensuring a smooth workflow in the clinic
- Protect patient confidentiality by maintaining compliance with HIPAA regulations
- Handle a high volume of inbound and outbound calls daily (minimum 35 per day)
- Provide accurate information regarding clinic services, procedures, and scheduling
- Document all calls, messages, and patient interactions accurately in the EMR system
- Follow communication scripts to ensure consistent, high-quality service
- Route calls and inquiries to appropriate departments or personnel
- Make follow-up calls to both active and inactive patients as needed
- Actively participates as a team member in resolution of problems as they are identified.
- Analyzes current procedures, bringing suggestions for improvement to the attention of team members and supervisor for consideration.
- Communicate with our referring doctors and their practices as needed.
- Attend trainings and educational opportunities to remain current in best practices
- Maintain compliance with HIPAA (Health Insurance Portability and Accountability) guidelines
- Attend all team, staff and mandatory organizational training and meetings
Qualifications:
- High School graduate or GED equivalent
- Electronic medical record knowledge needs preferred (Medent EMR)
- Fluency in both English and preferred language both verbal and written
- Previous experience in a call center or customer service role preferred
- Ability to meet daily quota of 70 calls per day
- Knowledge of computers, some medical terminology, procedures, and medications
- Proven ability to work and participate as a team player
Hourly Rate: $16.50-$16.50 an hour. Individual compensation is based on various factors unique to each candidate, including skill set, experience, qualifications, and other position related components.
Job postings are not intended to be an exhaustive list of duties. You will be expected to perform different tasks as necessitated or required by your role within the organization and the overall missional objectives of the organization.
Jericho Road is an Equal Opportunity Employer. We are an inclusive organization and actively promote equity of opportunity for all.