Call Center Agent

We are looking for a dependable and customer-oriented Call Center Agent to join our team. In this role, you will handle inbound and/or outbound calls, provide information about products and services, address customer concerns, and help ensure a positive customer experience with every interaction.

Key Responsibilities:

Answer incoming calls and respond to customer inquiries in a timely and professional manner

Make outbound calls to follow up on customer inquiries, confirm information, or conduct surveys (if applicable)

Provide accurate information about products, services, policies, and procedures

Resolve customer complaints, provide appropriate solutions, and follow up to ensure resolution

Maintain customer records by updating account information

Meet individual and team performance goals (e.g., call handling time, quality assurance standards)

Follow communication scripts, guidelines, and company procedures

Escalate unresolved issues to the appropriate department or supervisor as necessary

Qualifications:

High school diploma or equivalent

Previous experience in a call center or customer service role preferred

Excellent verbal communication and active listening skills

Strong problem-solving skills and attention to detail

Comfortable using computers, phone systems, and CRM software

Ability to stay calm and professional under pressure

Flexible and adaptable in a fast-paced environment

Work Environment:

Full-time or part-time shifts, including evenings, weekends, or holidays depending on business needs

On-site, hybrid, or remote opportunities may be available

Seated work with extended periods of phone use