Call Center Agent

As a global leader in commercial solutions, IQVIA is dedicated to delivering impact both nationally and internationally. Our collaborative teams play a vital role in ensuring that biopharmaceuticals, medical devices, patient support services reach those who need them. We offer valuable insights to customers and demonstrate product value to payers, physicians, and patients. Whether acting as a sales force to physicians or providing education to patients or prescribers, you can contribute to delivering real-world medical breakthroughs with the right experience. Explore the possibilities and be part of shaping a healthier future with us.

In partnership with our client, a leading global device manufacturing company, we are actively searching for Call Center Agent to deliver on our commitment to serve patients.

Responsibilities:

Conduct in/outbound calls to notify potentially affected facilities.

Maintain appropriate level of confidentiality and a high level of professionalism.

Adhere to provided script and messaging protocols.

Data entry and management within provided database.

General clerical duties

Perform research to schedule remediation trips for recalls.

Polite and professional phone demeanor

Applies knowledge and skills to complete own work.

Qualifications

High school diploma or equivalent

Prior customer service experience required

Use of SAP and Salesforce (plus but not needed)

Working knowledge of the medical/hospital setting required (plus but not needed)

Experienced handling escalated/unsatisfied customers required

Working knowledge of Microsoft office: Outlook, Excel, Microsoft Word

Detail-oriented, well organized and able to handle multiple tasks.

The potential base pay range is from $20 to $23 per hour, depending on experience.

Willing to work 7am to 3:30 PST but also flexibility if hours change.

Work from home.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.

The potential base pay range for this role is $20-$23 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.