Call Center Agent

Company Description

About Us

At Opusign, we are a passionate nonprofit charity dedicated to safeguarding wildlife and the natural world. Our mission is rooted in the belief that every living creature, big or small, plays an indispensable role in the delicate balance of our planet's ecosystem. With unwavering commitment, we strive to protect endangered species, conserve vital habitats, and advocate for sustainable practices to secure a brighter future for both wildlife and humanity.

Job Description

Job Title: Call Center Agent

Location: Phoenix, AZ
Reports To: Call Center Supervisor
Job Type: Full-time

Job Summary:
We are seeking a dedicated and enthusiastic Call Center Agent to join our customer service team. In this role, you will be the first point of contact for customers, assisting them with inquiries, resolving issues, and providing exceptional service. Your communication and problem-solving skills will be key to delivering a positive customer experience.

Key Responsibilities:

• Handle inbound and outbound calls with professionalism and empathy.
• Provide information, assistance, and solutions to customers regarding products, services, and account inquiries.
• Resolve customer complaints or concerns in a timely and effective manner.
• Accurately document customer interactions in the database or CRM system.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Assist in processing orders, returns, and refunds when necessary.
• Escalate complex issues to the appropriate department or supervisor.
• Follow scripts, guidelines, and best practices for customer interaction.
• Stay up to date with product knowledge, policies, and industry trends to provide accurate information to customers.

Qualifications

• High school diploma or equivalent required; additional education or certifications are a plus.
• Excellent verbal and written communication skills.
• Strong listening skills and the ability to understand customer needs.
• Ability to work effectively in a fast-paced environment.
• Basic computer and typing skills; experience with CRM systems a plus.
• Ability to handle stress and challenging customer interactions with professionalism.

Additional Information

Benefits

• Opportunities for career growth and professional development.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Collaborative and inclusive company culture.