Position Summary:Responsible for professionally and courteously serving customers by handling inbound telephone calls related to individual and business tax compliance, delinquency, and general information requests. Success in this role requires a commitment to doing the right thing and serving others with a positive attitude.
Job Responsibilities: - Answer incoming phone calls in a fast-paced environment.
- Resolve Tier 1 level issues.
- Review taxpayer accounts.
- Verify, gather, and update key information.
- Educate taxpayers about online resources and current tax policies.
- Submit requests for payment arrangements.
- Document actions taken in multiple systems.
- Participate in all team engagement activities.
- Meet performance expectations.
Skills Required: - Strong multitasking abilities.
- Basic proficiency with Microsoft Word, Excel, and Google Workspace.
- Basic math skills (addition, subtraction, multiplication, division).
- Effective communication skills, both written and verbal.
- Excellent interpersonal skills.
- Ability to retain information easily.
- Creative problem-solving skills.
- Goal-oriented and organized.
Skills Preferred: - Spanish-speaking proficiency
Experience Required: - At least one year of experience in a fast-paced call center environment.
- Previous roles should include national call centers in industries such as finance/banking, insurance, or telecommunications (excluding technical support).
Experience Preferred: Participation in process improvement activities.
Education Required: High school diploma or equivalent.
Education Preferred: Associate's degree or higher.
Additional Information: - Potential for future permanent employment based on performance and alignment with company culture.
- Pre-employment checks include state and federal criminal background check, fingerprinting, and Arizona tax filing records check for the past five years.
- Candidates must reside in the Greater Phoenix Metro area and attend the first-day orientation in person.
- Flexible schedule required within operating hours of 7:45 AM to 5:15 PM, Monday through Friday.
- Intensive training for three weeks, 8:30 AM to 5 PM; attendance is critical.
- Fully remote position with hardwired internet access required.
- If using a 5G router, bring it on the first day for IT configuration.
- A short work history may affect interview chances.
- Experience should exclude roles focused on switchboard operation/dispatch or transferring calls.
- Ability to transport equipment from the office to the home is necessary; public transportation is not suitable.
Location Requirement: - 100% remote, but candidates must be located within one hour of Phoenix or Tucson.
We provide health benefits and 401K plan