Call Center Agent

Call Center Agent

Department: Bold MK

Employment Type: Full Time

Location: New York, NY

Compensation: $17.25 - $23.50 / hour

Description

Job Title: Call Center Agent
Location: New York, NY
Department: Customer Service
Employment Type: Full-time

Job Overview:
We are seeking a motivated and dedicated Call Center Agent to join our team. In this dynamic role, you will be the frontline contact for our customers, providing exceptional service and support for inquiries related to our products and services. Your primary responsibility will be to handle incoming calls with professionalism and efficiency, ensuring that customers feel valued and heard.

Key Responsibilities

• Handle incoming calls and provide outstanding customer service.
• Assist customers with their inquiries, complaints, and account issues.
• Process orders, returns, and exchanges according to company policy.
• Document all customer interactions in our CRM system accurately.
• Conduct follow-up calls to ensure customer satisfaction and resolution of issues.
• Stay informed about product updates and promotions to assist customers effectively.

Skills, Knowledge and Expertise

• High school diploma or equivalent; further education preferred.
• Proven experience in a call center or customer service role.
• Excellent verbal and written communication skills.
• Strong problem-solving skills and attention to detail.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Proficiency in using call center software and Microsoft Office Suite.

Benefits

• Opportunities for career growth and advancement.
• Health and wellness benefits.
• A supportive work environment that values teamwork and innovation.
• Paid time off and holiday benefits.