Job Description Job Description
CAD/CAM Technical Support Specialist Details - FLSA Classification - Non-Exempt
- Reports to - CAD/CAM Supervisor
- Compensation - Depends on Experience
Benefits for Full-Time Employees Include: - 401k
- Flexible Schedule
- Paid Time off and sick leave
- Paid Holidays
Job Summary: - The CAD/CAM Technical Support Specialist supports and maintains all facets related to CADCAM installation, training, and support via in-person, phone, email, and/or text. A Successful candidate should have excellent communication skills, critical thinking skills, and a strong desire to help customers.
Key Responsibilities: - Provide technical support for Dental Milling machines, CAM software, Dental Scanners & CAD software.
- Coordinate equipment installation and training for customers
- Ensure quality assurance of equipment to be sold.
- Write documents for customer use, such as user manuals and training materials.
- Collaborate with internal teams to resolve complex technical issues and ensure customer satisfaction.
- Document customer interactions, including technical issues and resolutions, in our customer support database.
- Maintain up-to-date knowledge of CAD/CAM technology trends and best practices to provide the highest level of support to customers.
Requirements: - Associate or bachelor's degree in a related field or equivalent work experience
- 2+ years of experience in a CAD/CAM environment
- Strong technical skills and understanding of hyperDENT and Exocad.
- Excellent communication skills, both verbal and written
- Ability to work independently and as part of a team.
- Strong problem-solving skills and attention to detail
- Willingness to work occasional overtime and weekends as needed.
Working Hours and Physical Requirements: - The normal working hours for this position are 8:00 am to 5:00 pm, Monday through Friday, with occasional overtime and weekend work as needed.
- This position is estimated to be 50% travel time.
- Works in a manufacturing setting exposed to significant temperature variability, heat, noise, chemical odors, rotating and stationary equipment.
- Ability to exert up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
- Speech and hearing are sufficient for constant in-person and telephone communication.
- Manual dexterity sufficient for manipulating equipment gauges, production materials, and small hand tools and for performing repetitive motions of the upper extremities, hands, and/or wrists.
- High level of visual acuity to perform material and equipment inspections.
- Ability to stand for extended periods at a workstation and move freely throughout the warehouse, production area, and office.
- Ability to sit for extended periods at a desk, in company vehicles, on plane flights, etc.