Job Summary:
We are seeking a skilled and customer-focused Residential Cable Installation Technician to join our team. In this role, you will be responsible for installing, maintaining, and troubleshooting cable television, internet, and phone services in residential homes. You'll ensure a high level of service and technical performance, providing customers with reliable connectivity and a positive experience.
Key Responsibilities:
- Install, test, and configure cable TV, high-speed internet, and phone systems in residential settings.
- Route and secure coaxial, Ethernet, and fiber-optic cables using approved methods.
- Mount and connect equipment such as modems, routers, set-top boxes, and signal boosters.
- Perform signal tests and diagnostics to verify proper operation and connectivity.
- Troubleshoot service issues and resolve customer complaints efficiently.
- Educate customers on the proper use of installed equipment and available services.
- Maintain accurate records of work performed, including installation reports and inventory tracking.
- Comply with all safety regulations, company policies, and industry standards.
- Operate company vehicle safely and maintain tools and equipment in good working condition.
Requirements:
- High school diploma or GED required; technical certification a plus.
- Previous experience in cable installation, telecommunications, or a similar field preferred.
- Working knowledge of networking, RF signals, and cabling best practices.
- Ability to use diagnostic tools, hand tools, and power equipment.
- Strong communication and customer service skills.
- Valid driver's license with a clean driving record.
- Ability to lift up to 75 lbs, climb ladders, and work in confined spaces or outdoor conditions.