Business Technical Services Analyst I

Managing the implementation of a MySchoolBucks external project. Setting up and directing project/program schedules and budgets. Monitoring project/program from initiation through delivery or completion, interfacing with customers. Coordinating/organizing interdepartmental activities, ensuring completion of the specific project/program on schedule and within budget constraints.
Leading others to solve complex problems where significant initiative and independent judgment are required
Developing and presenting project communications to influence key internal and external stakeholders (e.g., executive leaders, vendors, suppliers, and contractors), while serving as the liaison to and partner with the project/program sponsor
Setting project/program expectations and implementation plans, monitoring success against business objectives, and recommending adjustments to approach in response to changing business needs
Leading cross-functional, cross-business project teams and teams of project managers
Developing proposals and establishing business cases for projects/programs, including identifying, securing, and coordinating resources and building leadership consensus around objectives
Interface and manage project resources located in various offices around the nation, in multiple time zones
Negotiating with stakeholders and sponsors to set expectations and build consensus around project objectives
Request, prepare, and compile documents for data entry
Check source documents for accuracy, certify data, and correct data where necessary
Responds to challenges in a creative, objective, and practical manner and meet each situation as an opportunity for success
Work as part of a team with the ability to collaborate effectively with colleagues
Follows internal escalation path, involving other departments when needed, documenting each call for ease of escalation
Logs & escalates design, reliability, and maintenance problems to the Development, Product & Q/A team leads
Maintains hyper focus on customer satisfaction and notifies upper-level management of any challenges that could jeopardize the relationship with the customer
LA office is 333 S Beaudry Ave, Los Angeles, CA 90017

5-7 years of cross-functional, cross-disciplinary project management and business analysis experience in Technology or Software related fields preferred
Knowledge of the key components of project management (e.g., scope, time, cost, quality, human resources, communication, risk, integration) and associated tools and methodologies
Experience managing complex projects, with multi-month/year timelines
Expected to be able to implement Heartland's MySchoolBucks product
Excellent interpersonal and customer relationship skills required
Ability to communicate effectively over the phone, online as a presenter, and in writing
Ability to work under time constraints and balance multiple projects and priorities
Ability to work effectively within and across all departments within the organization
Detail-oriented with excellent organizational, and problem-solving skills
Self-motivated with excellent research skills
Ability to commit to, and execute on schedule
Basic understanding of Microsoft SQL databases is a plus
Required to travel within the Los Angeles Unified School District to visit school sites as needed
Willing to travel based on customer and business needs (2-3 times a year)
Knowledge of computers, general networking concepts, internet usage, Microsoft Office (Word, Excel)
Strong Microsoft Excel knowledge, data manipulation, Excel formulas etc
Working knowledge of office equipment, computer hardware, and peripheral devices
Strong customer service focus