Job Title: Business Systems Support Analyst
Location: Remote (with occasional travel to Colchester)
Salary: 26,000 - 28,000 per annum
Benefits: 40 days holiday Enhanced pension Flexible remote working
Cooper Lomaz is proud to be supporting a well-established organisation in the Colchester area in their search for a Business Systems Support Analyst. Following team growth, this new role plays a vital part in bridging IT support and business systems analysis, ensuring smooth system functionality while delivering valuable insights through data.
This is an excellent opportunity for someone with a strong technical support background and an interest in data and systems, looking to take the next step in their IT career.
Key Responsibilities:
- Deliver 1st and 2nd line support to users across business systems and applications
- Assist the wider IT team with technical queries and issue resolution
- Maintain accurate documentation on applications, support tickets, actions, and resolutions
- Analyse existing reporting tools and identify improvements for efficiency and accuracy
- Extract and provide meaningful data insights to support business decisions
Skills & Experience Required:
- Proven experience providing 1st and 2nd line IT support
- Hands-on experience with Power BI or other reporting tools
- Working knowledge of SQL and data querying
- Ability to translate technical detail into clear communication for non-technical stakeholders
- Experience supporting bespoke business applications
- Strong problem-solving skills and a proactive attitude
This is a remote role with a requirement to attend the Colchester office occasionally, based on business needs - this could be weekly or as required.