Business Systems Associate/Specialist

The Position
The City of Carlsbad has an immediate opening for a Business Systems Associate/Specialist in the Information Technology Department. This position plays an integral role in helping staff use technology and data to support their business needs. The Business Systems Associate/Specialist performs an internal consultancy role for the Public Works Branch (Utilities, Transportation, Environmental Sustainability, Construction Management and Inspections, Fleet and Facilities) with responsibility for gathering requirements for technology, conducting business process reviews, leading change management, providing data and researching options for the use of technology to support business needs. The position also provides ongoing system support and serves in a lead role for technology procurement and implementation.

About Carlsbad
The City of Carlsbad is ideally situated in north San Diego County with a great climate, beautiful beaches, lagoons and abundant open space. World-class resorts, well planned neighborhoods, a diverse business sector and a charming village atmosphere combine to create the ideal California experience. The city's 115,000 residents enjoy a healthy, outdoor lifestyle, appreciate high-quality community services, and want to protect their excellent quality of life. Carlsbad is known for its strong financial health, with a AAA credit rating and solid cash reserves.

You Belong in Carlsbad
The City of Carlsbad embraces and recognizes the vital relationship of an inclusive, engaged work environment and innovative excellence. An equitable and inclusive work climate comprises personal experiences, values, and views shaped from differences of culture and circumstance. Our organization appreciates belonging, creativity, recognition and retention of its employees and is committed to hiring and developing motivated, productive and talented employees who provide services and enhance our quality of life. We work to embrace open and equitable access to opportunities for learning and development as our responsibility and goal.

The Position
The Business Systems Associate/Specialist is part of a team that works with Utilities, Transportation, Construction Management and Inspection, Environmental Sustainability, Fleet and Facilities, along with other departments in the Public Works Branch to use technology and data to support business needs by:
•  Gathering requirements for data and/or technology
•  Conducting business process discussions
•  Leading change management process
•  Providing application and hardware support
•  Analyzing and visualizing data about asset and staff performance (reports, charts, graphs)
•  Assisting with determining relevant and useful metrics based on business needs
•  Implementing QA strategies for data
•  Supporting and training staff on the use of technology in accordance with business processes
•  Contributing to and/or leading technology projects The Business Systems Associate/Specialist is an emerging expert responsible to provide unique and complex business solutions through the use of technology. The position has a high degree of discretion and independence.

We are looking for people that are passionate about turning data into information and helping business units use that information to make sound business decisions. People that have excellent customer service skills and the ability to connect with others and use that connection to influence the use of technology and data in day-to-day business operations. That might be you if:
•  You are willing to perform a range of tasks from entry-level to more complicated
•  You can successfully work with staff at all levels, from field staff to managers
•  You can work independently and know when to check-in
•  You find it easy to establish rapport with people
•  You enjoy working with data and helping people to turn data into information
•  You have excellent communication skills, both written and oral
•  You have strong customer service skills
•  You can balance the need to adhere to processes with the need to provide service
•  You are comfortable in maintenance yards as well as offices
•  You would appreciate a work environment that is collaborative Salary Range
Business Systems Associate: $37.77 - $45.97 /Hourly
Business Systems Specialist: $43.42 - $52.83 /Hourly

Panel interviews are tentatively scheduled for the week of May 26, 2025.

Key Responsibilities
The following duties are typical for this job series. Incumbents perform some but not all of the listed duties and/or may be required to perform additional duties to meet the city's business needs and changing operating practices. Other duties may be required and assigned.

Business Systems Associate:

Responds to end users requests, runs reports and formulates custom reports.

Supports basic, common business processes and tools.

Carries out assignments under direct supervision.

Identifies and researches specific client requirements for projects and builds a working knowledge of application and/or system workflow, and reporting specifications.

Develops and implements alternatives to address or correct problems of a basic to moderate scope of complexity.

Resolves and supports end users with access and utilization of work management systems; may work with vendors to solve specific issues.

Conducts testing; coordinates software implementation and maintenance.

Writes training materials for system functions; conducts training on the functionality of assigned technology.

Ensures data required by business group is tracked and reported correctly.

Develops and maintains operation manuals for assigned applications or systems.

Business Systems Specialist performs the duties of the Business Systems Associate in addition to:

Contributes to or leads technology projects.

Conducts business process analysis to ensure reporting requirements.

Builds business cases through evaluation and analysis and documents business processes.

Creates quality assurance processes for data entry, utilization and reporting.

Facilitates communication between assigned departments and the Information Technology Department.

Troubleshoots area specific technical issues and coordinates remediation with internal IT department or outside vendors.

Performs application administration functions within assigned business systems.

Utilizes various scripting languages and techniques to enhance workflow automation with assigned application.

Exports application data for report writing and analytical purposes.

Addresses data problems and inconsistencies.

Ensures course correction, timelines, communications and other aspects of project management.

Designs and develops workflow to support assigned department needs for information and/or utilization of software and/or systems.

Collaborates with the city's Information Technology Department and/or outside vendors to resolve integration issues with various data systems.

Ensures compliance with software licensing agreements.

Provides performance input.

Identifies suppliers, obtains request for bids, encumbers funds to acquire goods and services.

Obtains bids, quotes; performs Requests for Proposals; selects vendors for technological services; works with vendors through installation and maintenance.

Specific to area of assignment; maintain various system inventory, including tracking information relating to equipment problems, repair and maintenance and developing methodologies to analyze equipment usage, problems and repairs.

Analyze and implement system optimization strategies designed to improve computer performance.

Develop and implement methodologies to ensure data integrity.

Qualifications
Qualifications may vary depending on assignment.

Business Systems Associate:
•  Ability to provide excellent customer service
•  Basic principles, methods and techniques to respond to user requests
•  Ability to troubleshoot hardware and software problems of a basic scope
•  Ability to establish working relationships with department users, the Information Technology Department, vendors or professionals
•  Knowledge of report writing concepts and tools
•  Knowledge of standard personal computer software packages, including word processing, spreadsheet, database, desktop publishing
•  Ability to perform analysis and reach sound, logical conclusions regarding user needs and requirements
•  Ability to organize, plan and complete projects
•  Ability to perform connectivity testing and troubleshooting, including use of diagnostic tools and equipment
•  Ability to develop training materials
•  Ability to support projects or cross-functional teams
•  Knowledge of basic principles and methods of computer configuration and operation
•  Knowledge of basic principles of computer science
•  Ability to troubleshoot basic hardware and software problems Business Systems Specialist:

Knowledge and abilities of the Business Systems Associate in addition to:
•  Advanced knowledge of assigned department operations and business processes
•  Knowledge of relational databases
•  Knowledge of and the ability to perform project management
•  Ability to generate and write complex reports by extracting data and information . click apply for full job details