Job Title: Business Systems Analyst
Location: Role will be hybrid, preferably in Newark, NJ or Ft. Wash offices (open to other hybrid office locations)
Duration: 9-12 mo.
Job Description: We are seeking a highly skilled and experienced Business Analyst with a background in implementing effective solutions. The ideal candidate will have a proven track record in leading strategic insurance programs and AI-driven transformations. This role requires a deep understanding of product delivery processes, actionable business intelligence, data modeling, and governance, especially within the insurance industry.
Key Responsibilities: - Evaluate business processes, anticipate requirements, and uncover areas for improvement ensuring strategic alignment and operational efficiency.
- Develop actionable business intelligence and analytics to drive decision-making.
- Lead ongoing reviews of business processes and developing optimization strategies.
- Develop and implement data governance, data management, and data quality program practices and strategies.
- Model business processes for Interactive Voice Response (IVR) and implement effective solutions.
- Foster a culture of continuous improvement and excellence.
What you bring to the table: - Demonstrated experience in redesigning IVR systems (for self-service on the voice channel) and leveraging AI solutions in the IVR space.
- Experience working in an AGILE environment.
- Strong analytical skills and proficiency in data modeling techniques.
- Scrum Master Certification.
- BA/BS in CS, Information Systems or Information management or Systems design.
- Ability to manage complex projects and deliver results in a fast-paced environment.
- Excellent communication and leadership abilities.
Bonus if you have: - Deep expertise in insurance financial engines and regulatory compliance.
- Knowledge of SQL, Databases and Analytical/Reporting tools such as PowerBI/Tableau.