HTC Global Services wants you. Come build new things with us and advance your career. At HTC Global you'll collaborate with experts. You'll join successful teams contributing to our clients' success. You'll work side by side with our clients and have long-term opportunities to advance your career with the latest emerging technologies.
At HTC Global Services our employees have access to a comprehensive benefits package. Benefits can include Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short & Long Term Disability Insurance, and a variety of other perks.
Position Overview
We are looking for a dynamic and skilled Business Systems Analyst to join our IT team. In this role, you will be responsible for identifying and implementing effective business solutions by analyzing business needs and translating them into optimized system designs. You'll work closely with various teams, contributing to projects that enhance mobile app functionality, governance, and application architecture.
We're specifically seeking a Technical BA with expertise in multiple domains-especially in mobile app content management, technical documentation, and a solid understanding of IT governance, networking, and cyber security.
Key Responsibilities
Requirements Analysis & Documentation
- Collaborate with business stakeholders to translate requirements into clear technical specifications.
- Document process flows, models, procedures, and feasibility studies.
- Create and maintain technical documentation, including BRD, FRD, SDD, system design, training guides, and knowledge articles.
- Identify and document system constraints, potential risks, and implications.
Technical Operations
- Evaluate application performance and recommend improvements for efficiency and effectiveness.
- Troubleshoot and resolve system issues promptly.
- Gain a solid understanding of data flows, mappings, and data catalogs.
- Assist with the implementation of workplace technology solutions.
Project Management Support
- Aid in project planning, task execution, and activity tracking.
- Help manage critical change initiatives and report on status, costs, and staffing.
- Conduct regular project meetings and provide clear status updates.
Required Skills & Qualifications
- 3-5 years of experience as a Technical Business Systems Analyst.
- Strong analytical skills with the ability to solve complex problems.
- Excellent communication and presentation abilities.
- Proficiency in SQL (Oracle & Snowflake).
- Understanding of Agile methodology.
- Familiarity with Windows Server Administration, Client-Server application architecture, and a basic understanding of Linux OS.
- Knowledge of networking concepts and protocols.
Technical Skills
- Experience with no-code/low-code mobile app platforms like Modo Labs.
- Expertise in Microsoft Power Platform (Power Apps, Power Automate).
- Experience automating workflows and managing infrastructure monitoring.
Preferred Qualifications
- Experience with Corporate Services Domain, Corporate Real Estate, or Corporate Safety & Security applications.
- PMI or CSM certification is a plus.
- Experience working with JIRA and Microsoft Visio.
- Familiarity with data catalogs, business glossaries, and data quality practices.
- Background in financial applications or working within the financial domain.
- Strong proficiency in the Microsoft Office suite.
Why Join Us?
- Collaborative Environment: Work alongside a talented and motivated team of professionals.
- Growth Opportunities: Learn new technologies and skills, and take on new challenges.
- Impactful Work: Contribute to the evolution of key business solutions and IT systems.
If you're passionate about tech, driven by results, and eager to make an impact, we want to hear from you. Apply now and take your career to the next level.
Our success as a company is built on practicing inclusion and embracing diversity. HTC Global Services is committed to providing a work environment free from discrimination and harassment, where all employees are treated with respect and dignity. Together we work to create and maintain an environment where everyone feels valued, included, and respected. At HTC Global Services, our differences are embraced and celebrated. HTC is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. HTC is proud to be recognized as a National Minority Supplier.