Business Systems Analyst II

Job Appointment: Full-Time
Typical Schedule: Monday - Friday 7 am - 3:30 pm, alternate schedule may be available after probation.
Work Location: HybridThe Portland Building, 1120 SW 5th Ave, Portland, OR 97204 and Urban Forestry, 10910 N Denver Ave, Portland, OR 97217. Remote work must be performed within Oregon or Washington. For more information, click here .
Benefit: Please check our benefits tab for an overview of benefits for this position
Language Pay Premium Eligible: This position is or may be eligible for Language Pay Differential for qualifying employees (Include this for classifications identified as eligible or if bureau requests languages)
Union Representation: American Federation of State, County, and Municipal Employees Local 189 (AFSCME 189.) To view this labor agreement, please click here . Application Material: Please click APPLY to submit your application via the City of Portland's online portal. You will need to respond to the supplemental questions and attach a resume.
Position Summary:

Portland Parks & Recreation Urban Forestry is seeking a dedicated and skilled Business Systems Analyst II to join our team. In this pivotal role, you will assess, recommend, and enhance business processes essential for our Street Tree Care (STC) initiative. You will manage software and technology solutions that support the development and implementation of Portland's first citywide street tree care program, overseeing the configuration of tree plotter software and technology solutions for maintaining and caring for over 250,000 City-owned street trees. Your expertise will be vital in documenting business processes, designing and testing software, and providing ongoing support and training for new systems.

Join us in making a positive impact on Portland's urban forestry efforts and help shape the future of our city's green spaces. What You'll Get to Do:
•   Lead Technology Projects : Manage technology initiatives from inception to completion, including creating project scopes, developing comprehensive work plans, tracking progress, and ensuring timely project delivery by employing strong communication skills for cross-functional teams .
•   Conduct Process Mapping and Analysis : Perform detailed analysis and mapping of proposed workflows to support the development and implementation of effective programs that enhance street tree care.
•   Optimize Workflows : Design and implement streamlined, data-informed workflows that eliminate inefficiencies, ensuring effective technology adoption and integration.
•   Support Street Tree Care Program : Build a deep understanding of the street tree care program, providing insights and recommendations on contractor management, industry best practices, quality control, and monitoring/reporting on program achievements.
•   Document Processes and Develop Training Materials : Create clear documentation of business processes and develop training materials to support end-users. Lead training sessions and provide ongoing support to users with varying levels of experience. About Urban Forestry and Portland's Forest:
Urban Forestry 's mission is to manage and ensure Portland's urban forest infrastructure for current and future generations. Portland's urban forest is valued at over $9.2 billion and comprised of over 1.2 million park trees, 333,000 street trees and 2.9 million private property trees. The Urban Forestry team is responsible for the overall management, stewardship, and improvement of this essential infrastructure system. Urban Forestry's work includes delivery of sustainable and equitable forest services to all Portlanders; establishing and enacting best management practices, plans, policies, and technical standards for tree care and protection and urban forest expansion; implementing, enforcing, and proposing improvements to the City's tree regulations; providing tree maintenance services including 24/7 response to tree emergencies on City properties and public streets; tree planting and expansion of urban forest services; measurement and assessment of urban forest coverage, health, and services; offering community education and stewardship programs; and oversight and support of the City's volunteer advisory tree board. Portland is a Tree City USA for 48 years; a Tree City of the World and the Urban Forestry program is accredited by the Urban and Community Forestry Society (formerly the Society of Municipal Arborists).

About the Bureau:
Portland Parks & Recreation (PP&R) is committed to the overall Citywide vision that race will have no detrimental effect on people of color, refugee, and immigrant communities in accessing our parks and natural areas, or from the benefit of our services. We recognize, understand, and encourage celebration of the differences that surround us. Diversity and equity are vital to PP&R's ideals and values. The City of Portland, Oregon is a growing and diverse city of 650,000 residents, nearly 20% of whom speak languages other than English at home. PP&R values a diverse workforce and seeks ways to promote equity and inclusion within the organization and with the public. PP&R encourages applications from candidates with knowledge, ability and experience working with a broad range of individuals and communities with diverse racial, ethnic, abilities, and socio-economic backgrounds. Although not required, PP&R encourages candidates that can fluently speak another language to include that information in their application materials. Multilingual candidates are encouraged to apply.

Virtual Zoom Meet & Greet Opportunity
Come meet the hiring manager and the senior recruiter. We'll be talking about the position duties and responsibilities, day to day life in the role, review the announcement, discuss how to apply, and answer questions you may have about the position.

June 9, 2025
12:00 PM Pacific Time (US and Canada)

Join Zoom Meeting

Meeting ID:

Please note: AI Notetaking apps will not be allowed into virtual sessions hosted by the Bureau of Human Resources Recruitment Team. If you need accommodations as defined by the Americans with Disabilities Act, then please contact the Recruiter or Program Lead for assistance.

Have a question?
Contact Information:
TroyLynn Craft
Senior Recruiter

The following minimum qualifications are required for this position:

•   Experience leading and managing technology projects, including creating project scopes, developing work plans, tracking progress, and delivering projects on time.
•   Experience conducting detailed process mapping and analysis to support program development and implementation.
•   Experience designing and optimizing streamlined, data-informed workflows that eliminate inefficiencies and support effective technology implementation.
•   Experience developing processes for tool management and maintenance, including GIS and data integration across multiple systems .
•   Ability to build a deep understanding and provide support and recommendations to the street tree care program, including contractor management, industry best practices, quality control, monitoring and reporting on program achievements.
•   Experience documenting processes, developing software training materials, leading training, and providing support for end-users with various levels of experience.
STEP 1: Apply online between June 2 - 16, 2025
•   Required Application Materials: Resume
•  Answer to the Supplemental Questions (click on the Questions tab to preview the questions) Optional Application Materials:

•  If you would like to request Veteran's Preference, please submit your Veteran documents (ex, DD214-Member 4, VA Benefit Letter, etc.) by the closing date of the recruitment.
•  We have recently updated our veteran preference process. Starting March 3 rd , 2025. If you made the eligible list and met the eligibility to receive veteran preference, you will no longer need to submit veteran documents for future recruitments. If you need to update or remove your veteran preference for a specific recruitment or from your master profile, please contact the recruiter listed in the job announcement. Application Tips:
•  Your responses to the supplemental questions should include details describing your education, training and/or experience, and where obtained, which clearly reflects your qualifications for each of the numbered items in the "To Qualify" section of this announcement.
•  Your résumé should support the details described in your responses to the supplemental questions.
•   How We Determine Pay : The City of Portland is covered by the Oregon Equal Pay Act . Your salary is determined based on the experience listed in your resume that is directly related and equivalent to the position for which you are applying. It is strongly encouraged to include any transferable experience (paid or unpaid regardless of how recent) to ensure your offer is reflective of all your relevant experience.
•   Do not attach any additional documents.
•   Please note, all completed applications for this position must be submitted no later than on the closing date and time of this recruitment.
•  You may use AI tools to assist with your job application . click apply for full job details