About the Company Home Franchise Concepts is one of the largest franchising systems in the home improvement goods and services space. The Company's brands: Budget Blinds, The Tailored Closet, Premier Garage, AdvantaClean, LightSpeed Restoration, Kitchen Tune-Up, Bath Tune-Up, Two Maids, Aussie Pet Mobile and Concrete Craft are consistently rated at the top of their categories and supported by more than 3,500 franchise territories in the U.S., Canada and Mexico.
Home Franchise Concepts is a subsidiary of JM Family Enterprises, a family-owned, professionally managed diversified automotive company. To diversify their portfolio, JM Family acquired Home Franchise Concepts in 2019 as their first non-automotive acquisition. The Company fits JM Family's key investment criteria: asset-light with strong free cash flow characteristics and a track record of growth in an industry with long-term tailwinds. Since the acquisition, the Company has doubled the number of brands under management and is committed to continued, rapid profitable growth.
A few of the Company's many Accolades and Awards
- Entrepreneur's Franchise 500
- Entrepreneur's Franchise 500 Best in Category
- Entrepreneur's Top Low-Cost Franchise
- Entrepreneur's Top New & Emerging Franchises
- Entrepreneur's Top Home-based Franchises
- Entrepreneur's Top 100 Global Franchises
Position Summary: Budget Blinds is seeking a hands-on, detail-oriented Business Systems Administrator to serve as the technical system administrator for our . This role will be responsible for managing and customizing the system to support unique franchise needs, maintaining templates, rules, and business logic, and ensuring smooth onboarding and support experiences for new users.
This is a highly collaborative role working with both franchise partners and internal teams, requiring technical expertise (including SQL, Business Formulas, and HTML), problem-solving ability, and excellent communication skills.
Key Responsibilities:- System Configuration & Administration: Serve as the primary administrator of the e-PIC One SaaS platform, configuring and maintaining workflows, templates, rules, formulas, user roles, and access settings. Ensure system performance, data integrity, and security while aligning the system with evolving business processes.
- Product Catalog & Data Management: Configure and manage product templates, business rules, pricing logic, and digital catalogs. Ensure custom product configurations reflect real-world manufacturing options and business requirements.
- Franchise Onboarding, Configuration, and Support: Partner with franchise owners to set up by setting up their database configurations to support tailored system configurations. Translate operational requirements into customized system setups, ensuring the platform is aligned with each franchise's specific needs. Serve as a point of contact for franchisee feedback and requests. Implement configuration changes to address business needs and escalate feature enhancement requests to the product and engineering teams as appropriate.
- Custom Reporting & Analytics: Coordinate with the Shared Services IT Analytics team to provide insights that help stakeholders make data-driven decisions. Use SQL to query databases to create reports based on franchise feedback and operational needs.
- Tier 2/3 Technical Support: Provide escalated support for system-related issues, troubleshooting complex problems and working with internal teams or vendors when necessary. Partner with Vendor to document and resolve recurring issues.
- Cross-Functional Collaboration: Collaborate with teams across Brand Product, Marketing, Operations, and Shared Services IT to continuously enhance the system and user experience. Serve as the voice of the franchisee within internal planning discussions.
- Documentation: Create system documentation for internal stakeholders.
Qualifications:- 5+ years of experience in business systems, technical support, or systems administration role
- Strong understanding of system configurations, rules-based logic, business formulas, and SaaS application administration
- Proficiency is creating rules-based business formulas to configure system options
- Proficiency in SQL, or relational data structures with the ability to write custom queries and generate meaningful reports
- Proficiency in HTML, or template/document generation software with the ability to create custom forms
- Excellent interpersonal and communication skills with a strong customer service mindset; able to de-escalate and support end users in a professional and empathetic manner
- Strong communication, collaboration, and documentation skills. Comfortable working cross-functionally with non-technical users to gather requirements and provide support
- Ability to translate business needs into scalable system solutions
- Self-starter comfortable in a fast-paced, evolving environment
To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
HOME FRANCHISE CONCEPTS IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER Home Franchise Concepts is an Equal Employment Opportunity employer. We are committed to recruiting, hiring, retaining, and promoting qualified associates without regard to age, race, religion, color, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, gender expression, mental or physical disability, national origin, marital status, citizenship, military status, genetic information, veteran status, or any other characteristic protected by federal, state, provincial, or local law.
DISABILITY ACCOMMODATIONS If you have a disability and require a reasonable accommodation to complete the job application process, please contact HFC's Talent Acquisition department at for assistance. If you have an accommodation request for one of our recruiting events, please notify us at least 72 hours prior so that we may provide assistance.
The pay range for this position is $95,000- $110,000. Actual pay will be determined by factors including candidate experience and qualifications, education and work location. At Home Franchise Concepts, we offer an extremely competitive benefits package tailored to your needs and those of your family. Beyond salaried pay, this position is eligible for an annual discretionary bonus as well as participation in our robust retirement plans including 401k with up to 4% match. We offer medical, dental and vision insurance, as well as flexible spending accounts. We also provide access to emergency backup care and family support services, supplemental life insurance, a lifestyle spending account, parental leave, and paid time off. During your interview process, our talent team can fill you in on the details of our benefits and career development opportunities.
Equal Opportunity Employer
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For further information, please review the Know Your Rights notice from the Department of Labor.