Position Summary
The Business Analyst I (BA-I) is primarily responsible for developing quality software requirements
alongside business stakeholders. The BA-I assumes overall performance responsibility for developing and delivering technical solutions to business problems. The BA-I advances the company's mission by developing, analyzing, and documenting application requirements. The BA-I works closely with the Director, Software Engineering (DSE), Vice President of Information Technology, Chief Operating Officer/Chief Information Officer (COO/CIO), and the software development team to accomplish goals and project objectives. The BA-I works on multiple projects simultaneously and translate business data into digestible information that improves corporate and customer processes.
Duties and Responsibilities:
- Effectively maintains and builds relationships with external business partners and internal department stakeholders.
- Responsible for cross-functional activities to ensure all external organizations and internal departments are involved.
- Resolves requirement conflicts and barriers as they arise.
- Solicits, analyzes, and defines functional and non-functional technical requirements and priorities with the business owners and other cross functional stakeholders using process flows, technical requirements lists, specifications, diagrams, scenarios, mockups, and/or models
- Works directly with customers to develop requirements and see them through the approval process.
- Provides clear and consistent communication of requirement status both internally and with business partners and customers.
- Monitors the SDLC ensuring that accurate QA and UAT is completed and participate with developing test cases based on business requirements.
- Maintains the Requirement Approval Process and continuously develop improvements.
- Assists team members in planning, estimating and controlling requirements.
- Captures and manages project risks/issues and the execution of risk mitigation/contingency plans and any necessary escalations.
- Creates or updates policies and procedures, as required.
- Analyzes, develops, prioritizes, communicates, and coordinates application changes to fulfill business objectives.
- Provides enhanced technical and procedural support for all Help Desk calls.
- Participates in user acceptance testing of system enhancements and projects
- Conducts product spec reviews with key stakeholders to ensure requirements are complete and well understood.
- Presents upcoming changes and newly developed features in written format and at department meetings
- Provides 24/7 support for mission critical software solutions such as, digital DONOR which is critical to recovery and call center operations.
- Implements advanced strategies for gathering, reviewing, and analyzing data requirements.
- Solely responsible for the validity and applicability of proposed requirements, personally validating the requirement against our business workflows.
- Prioritizes initiatives based on business needs and requirements.
- Manages competing resources and priorities with a great attitude.
- Leads ongoing reviews of business processes and developing optimization strategies.
- Creates direct channels of communication to software and application developers that get the job done without continual and interruptive managerial interjection
- Automates various workflows and approvals within our JIRA system.
Competencies and Skills
- Experience with Microsoft Office Suite, Visio, Jira, and MS Project.
- Working knowledge of SQL and Web technologies including JavaScript, CSS, and HTML.
- Basic knowledge of networking and security related to network technologies.
- Knowledge of developing test scripts for validation testing purposes.
- Ability to work independently and collaboratively in a fast paced and deadline driven environment.
- Ability to interact and work with all levels of an organization.
- Illustrates a dedication to meeting requirements of internal and external customers, responding to all customer requests promptly and thoroughly.
- Strong verbal and written communication skills including ability to work in a team environment, give honest, direct feedback, is a solid verbal and written communicator, and ability to tailor communication to audience.
- Ability to present in front of staff at department meetings and in front of existing and new potential customers.
- 10 Utilizes initiative and judgment to manage shifting priorities, risks and competing interests of multiple projects.
- Meets deadlines, prioritizes appropriately, copes well with change, and maintains composure under pressure.
- Strong understanding of both client-server and web application development concepts.
- Ability to understand engineering concepts, business case development, modeling techniques, and cost/benefit analysis.
- Thorough understanding of the project life cycle process to effectively manage through the complexities of the business solution.
- Exceptionally strong leadership and communication skills to effectively manage multidisciplinary teams.
- Expert knowledge in requirement management with experience analyzing complex workflows.