Business Support Specialist

Job Classification: Business Support Specialist

Reports To: Human Resources Supervisor

FLSA Status: Full-Time, Exempt

A LITTLE ABOUT US:

ERC was founded over 20 years ago to tackle healthcare disparities among our vulnerable populations. We are building the next generation of service providers. We are rethinking the service delivery paradigm and seek employees with strong people management skills looking to enter the public health industry to join us as we grow.

We are incredibly proud of the organization we've built so far. Our team is our biggest competitive advantage and we will continue investing in our ERC team and our people-first culture.

THE OPPORTUNITY:

You bring valuable experience in customer service, administrative support, and business operations within a healthcare setting to ERC. Your extensive knowledge will enable you to seamlessly integrate into our company, providing a strong foundation for success. This opportunity allows you to launch the next phase of your career with a thriving healthcare organization.

GENERAL RESPONSIBILITIES:

Reports to the Human Resources Supervisor. The Business Support Specialist will perform a variety of administrative, secretarial, and clerical duties to support the day-to-day activities of Empowerment Resource Center and its customers and vendors. The role of the Business Support Specialist is to ensure the delivery of consistent and high-quality customer service and provision of administrative support for operational, programmatic, and clinical activities. The incumbent will play a key role in maintaining organization, supporting staff, and facilitating communication across departments. This position will work independently and with other members of the Human Resources Team to support ERC's internal operations, infrastructure, and perform other duties as assigned.

Duties

• Ensure smooth day-to-day office operations and maintain a productive work environment.
• Oversee office maintenance and organization, ensuring all workspaces are clean, functional and well-stocked.
• Coordinate with the Administrative Team Members and ERC visitors and consumers to ensure customer relation excellence.
• Answer and route incoming telephone calls to appropriate personnel while maintaining a polite, consistent phone manner using proper telephone etiquette.
• Retrieve, distribute and process incoming and deliveries to appropriate personnel.

• Manage office supply inventory and procurement to support operational efficiency.
• Manage office equipment, ensuring proper maintenance and troubleshooting any issues.
• Serve as the primary point of contact for all vendors, including office supplies, IT services, cleaning services, and facility maintenance providers.
• Maintain regular communication with vendors, address service requests, and identify opportunities for improvement.
• Ensure accuracy of vendor invoices and work with Accounting Department to process payments in a timely manner.
• Coordinate IT service requests, troubleshooting office equipment, network servers, and VOIP telephone systems in collaboration with external IT providers.
• Assist with scheduling meeting and monitor the use and maintenance of common visitor areas, conference rooms, training rooms, exhibit materials and property, and A/V equipment.

• Assist with financial processes, including handling gift cards and financial instruments used to support recruitment efforts for ERC programs and services.
• Maintain organized and up-to-date business records, including critical incident reports and vehicle maintenance records.
• Support HR functions by assisting with onboarding and offboarding activities as needed.
• Protect personnel, assets, information, and infrastructure by maintaining a secure office environment.
• Implement and enforce security protocols to prevent unauthorized access, theft, or damage.
• Maintain strict confidentiality of Protected Health Information (PHI) and other sensitive data in accordance with HIPAA guidelines
• Other duties as assigned

EMPLOYMENT STANDARDS AND CONDITIONS:

Educational Background & Experience: Completion of some college course with at least 1-2 years of professional administrative or office experience, preferably in a health care setting.

Knowledge, Skills & Abilities

1. Maintains a valid drivers' license that allows the operation of motor vehicles in the state of GA
2. Must conduct business in a service-oriented manner that is attentive, cooperative, sensitive, respectful and kind when dealing with clients, visitors, the public and all colleagues.
3. Exhibits cultural competency and demonstrates a strong ability to work well with a diversity of individuals
4. Projects professionalism in all communications and in all interactions
5. Demonstrates strong interpersonal skills and independent work ethic
6. Mastery of time-management and maintain accuracy of work despite multi-faceted task directions and interruptions
7. Ability to use tack and diplomacy appropriate to situation.
8. Values high-quality work products, error-free
9. Willingness to engage in continuous learning and training

Computer Skills:

• Microsoft Office & other software: Intermediate to advanced knowledge of Word, Excel, PowerPoint, Publisher, Adobe.
• Electronic mail software - Email software; Microsoft Exchange
• Document design and Layout skills

MEDICAL SCREENING:

• Must successfully pass a pre-employment drug screen and background check
• Must submit verification of completion of the following current health screenings:
  1. Influenza immunization
  2. Tuberculin Skin Test (TB) within the past 12 months
  3. HBV immunization

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk and hear

• The employee is regularly required to sit, stand and walk
• The employee is regularly required to use hands to key, handle, or feel and reach with hands and arms
• The employee must occasionally lift and/or move up to 25 pounds

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is moderate.

STANDARD HOURS: 9am - 6pm.

SALARY RANGE: Salary is contingent upon available funding, and is commensurate with experience and qualifications.

JOB LOCATION: The position is based in the Atlanta metropolitan area and requires the employee to work at the Empowerment Resource Center office.

POINT OF CONTACT: Phyllis Finley, HR Consultant

Empowerment Resource Center makes all hiring and employment decisions without regard to race, creed, color, age, gender, gender identity, marital or parental status, religion, ancestry, national origin, physical or mental disability, sexual orientation, sexual identity, immigrant status, political affiliation or belief, ex-offender status (depending on the offense and position to be filled), unfavorable military discharge, membership in an organization whose primary purpose is the protection of civil rights or improvement of living conditions and human relations, height, weight, or HIV infection, in accord with the Organization's AIDS Policy Statement of September, 1987. Individuals with disabilities requiring accommodation should contact the Human Resources at .