Position Accountabilities This position is accountable for the following functions:
- Lead, direct and ensure proper training and development of Business Services staff; Ensures adequate workloads and productivity of staff, responsible for ensuring adequate and efficient workflows, and prepares and approves the daily/weekly employee timecards.
- Working knowledge of each position within the Business Services Department.
- Monitoring employee productivity and providing coaching, mentoring, performance reviews, constructive feedback and/or corrective action as needed.
- Supports the company's Leadership Code of Conduct through one's own actions and encourages the same from peers.
- Develop and refine job expectations, along with developing written goals and objectives for areas of responsibility; develop and implement job reviews for Business Services staff.
- Aids in establishing and implementing standards, which ensure courteous, accurate and timely service to patients/customers.
- Educates staff on billing standards and their responsibility in upholding them.
- Aids in coordinating formulations of departmental policies, defines, distributes and interprets established policies for all staff.
- Assists in implementing a staffing plan to accomplish stated objective and promote the proper and efficient utilization of personnel.
- Assists in developing and maintaining an effective system of communication, record keeping and reporting.
- Emphasizes effectiveness of the organization and the contribution of the Business Services area.
- Coordinates with appropriate personnel to provide orientation, skill training and continuing education for personnel.
- Maintains expertise in fields of supervision through attendance at meetings, conferences, conventions and workshops and by reading current literature.
- Educates all areas pertaining to the Business Services Department, including but not limited to the Medicare and Medicaid arenas.
- Monitors compliance with pertinent laws, rules, regulations and various programs that may affect company policy or reimbursement.
- Develop and maintain working relationships with other agencies throughout the company service area.
- Maintains integrity of billing computer system by working closely with staff and vendor and assuring all problems, errors or corrections are resolved in a timely manner.
- Responsible for computer policy compliance.
- Participate in the selection and evaluation of any computer software programs that directly affect the billing services.
- Responsible for contract compliance with CFO.
- Responsible for monitoring and assuring the prompt close of billing at the end of each month.
- Records management responsibilities, including Notary as needed.
- Any and all other duties as assigned.
Qualifications/ Experience Requirements - Three (3) or more years of demonstrated supervisory or management experience required.
- Five (5) or more years of experience in accounts receivable, medical billing or related experience required.
- High school diploma required, associate or bachelor's degree is preferred.
- Experience and working knowledge of government and non-government reimbursement models.
- Excellent computer skills, including the ability to demonstrate expertise in Microsoft Office applications and website portals.
- Proven ability to provide leadership, integrity, initiative and strong communication skills.
- Fluent in English (written & verbal), excellent writing skills, math skills and basic medical terminology knowledge.
- Must have knowledge and understanding of records management requirements.
- Proficient at setting goals and measuring results, sets priorities and exhibits the ability to effectively adapt to change.
- Skilled at providing excellent customer service to patients and all other internal and external stakeholders.
- Ambulance billing experience preferred but not required.
Supervision Exercised Exercises direct supervision of Business Services staff.