Job ID: 25-07270
Job Title: Business Process Manager/Product Owner
Location: San Jose, CA 95110
Duration: 9 months
Contract Type: W2 only
Pay Rate: $91.55/Hour
Duties: - Main responsibility will be to act as a scrum product owner for our internal tools used for product onboarding to our commerce platforms.
- Work with key stakeholders to identify business needs, project dependencies, and overall strategy.
- Develop user stories and prioritize activities based on customer impact, business needs, project dependencies, and overall strategy.
- Define acceptance criteria for testing and work closely with engineering, QE, and users on creating and executing test plans.
- Facilitate the creation and maintenance of system and process documentation.
- Build partnerships with key stakeholders to lead them through impact analysis, user acceptance testing, and adoption of changes required to deliver business value
- Serve as a business process and systems subject matter expert for internal and customer facing issues
Skills: - 7+ years of experience in an operational role
- Strong analytical and problem-solving skills to research and identify issues, root cause, and proposed resolution
- Excellent communication, listening and interpersonal skills at all levels of the organization
- Proven confidence and flexibility in dynamic environments with ability to adapt to shifting priorities.
- Approach work with positive energy, curiosity, and a commitment to continuous learning
- Experience with scrum and agile methodologies
- Working knowledge of standard software applications (MS 365, Acrobat, Outlook, Slack, Jira)
- Experience in the software industry, particularly in pricing and offer management, a definite plus
- Scrum and business change management certification a plus
- Nice to have skills include experience with SAP, Atlassian Confluence, Tableau, and automation processes
Education: - Bachelor's degree or equivalent practical experience required